SC
SASH C

1 reviews | Active since Jan 2016

14 Jul 2017, 12:23

BOGUS MARKETING -NO GIFT NO SHOW

<p>Platinum Life is such a popular name but has no shame when lieing to customers in their bogus marketing ****. I was called and offered a product of theirs which i declined but the consultant said he will send me a complimentary gift which to date i have no recieved. its been 6 months and any contact with your company seems fruitless. its not about the gift but rather the principle behind it. if you guys can lie about sending a gift and not do it then that speaks volumes about how your claims will be processed and leaves the ethics of this company questionable. </p>

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Replies (2)
Platinum Life
Platinum Life's reply25 Jul 2017, 16:20
Official

Dear Mr Chetty

I tried to get into contact with you but my attempts were unsuccessful.

I apologise that you have not yet received your promotional pack. I have investigated your query and due to a system error, the delivery of your pack was delayed.

I have however arranged that your promotional pack is sent to you.

Please contact me directly on *** or our call centre on ***for any further assistance.

Kind regards

Tanja Yildirim

Client Care Manager

SC
SASH C's update26 Jul 2017, 09:15
Reviewer Update

WOW!! My perception of you guys have changed and i will take a policy with you guys. gift deliverd wihthin a day of reading this complaint. well done on reedeeming my faith in you guys.