1 reviews | Active since Feb 2017
Blood out of a stone
Each year I inform the person that call, not to contact me during office hours either on my cell phone or at work.
It seems as if Platinum Life cannot understand when a person tell them that you don't have the finances for a premium increase.
I told the person that phoned me this repeatedly and still he carried on. Do Platinum Life want to get blood out of a stone? If I don't have money, I don't have money!
The only reason that I don't cancel the policy is that I will loose all the money I have paid this far.
Dear Antoinette,
Thank you for taking the time to speak with me today.
As per our conversation, kindly note that upgrades are optional increases that are offered at least once a year, to give you the opportunity to increase your existing benefits.
I have however followed up with our sales department to ensure that no upgrade is loaded on your policy and I have arranged for your details to be added onto our do not contact list for upgrades.
If you would like to lower your monthly premium or if there is anything else I can assist with, please feel free to contact me on ***.
Kind regards,
Simoné Venter
Client Relationship Specialist & Client Care Supervisor
Dear Antoinette,
Thank you for taking the time to speak with me today.
As per our conversation, kindly note that upgrades are optional increases that are offered at least once a year, to give you the opportunity to increase your existing benefits.
I have however followed up with our sales department to ensure that no upgrade is loaded on your policy and I have arranged for your details to be added onto our do not contact list for upgrades.
If you would like to lower your monthly premium or if there is anything else I can assist with, please feel free to contact me on ***.
Kind regards,
Simoné Venter
Client Relationship Specialist & Client Care Supervisor