Block their calls never take out a platinum life policy !

Platinum *****s from pensioners. My mother has a policy with them she is already 70 years old they say you can claim 50% of your premiums at the age of 60 but when she does that they say nope a he can only claim in 20 years. Please tell me who will remember to claim on a policy if you are dead or 90 years old. She asked to not have her premiums increased yet they did it anyway. ******* I tell you, taking from pensioners. I wouldn't advice this insurance company to anyone ! Quick to call for premiums and get numbers from people but not quick to when it comes to claiming your money back she had a policy with you since 2005 now she can only get 50% back when she is ninety ! Does that make sense ? She never claimed had no cancer ????? Now its a issue !!!!! They are glad to take premiums from pensioners ! Disgusting !