DVdM
Dominique Van der Merwe

1 reviews | Active since Apr 2024

21 Apr 2024, 10:50

Blessed

On the 12th of March 2024 I received the news that my biopsy results are in ... Breast Cancer 🎀. I think I expected it in a way but it still hits hard.

Then comes all the other concerns ... I will have to travel 220km to my Oncologist for treatment and 220km back. Where will I stay? Will I have the means to pay for all these trips? And what about the other issues such as the added purchases to be made to make my journey a little easier. My focus went from how I was feeling to how was I going to pay for all the extra expenses.

Then I remembered my Platinum Life policy, I had just upgraded, and I thought oh well let me fill the forms and see what happens. What happened was my miracle, I contacted Platinum Life the 25th of March, received the forms, filled it in, returned and received various emails and text messages to inform me of my claim. On the 17th April Landi calls me to say everything is approved and payment will be in 7 to 10 days. I cried so much I could not even hear Landi on the phone, it was if a weight had been removed drom my shoulders. Two days later I received the money. Landi was polite, professional and had genuine concern for my well being, thank you so much for the person you are.

Thank you also to Platinum Life, everyone involved in my claim ... you gave me peace of mind and heart and allowed me to concentrate on just the journey ahead and fighting this disease.

I would encourage everyone to make this policy a necessity, it truly is a life saver.

Kind Regards DOMINIQUE

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Replies (1)
Platinum Life
Platinum Life's reply22 Apr 2024, 07:00
Official
Dear Dominique, 

Thank you so much for sharing your experience and journey with us. 

I am so thankful that Landi was able to assist and support you during this time. making sure that you were kept informed during the process and ensuring that your claim was handled in a efficient and seamless manner. 

Our policy holders are always our highest priority and it really means the world to us to receive such heartwarming feedback

We wish you all the best and please do not hesitate to contact us if there is anything we can assist with 

 Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor