1 reviews | Active since Nov 2022
Beyond Unhappy
I'm really upset with Platinum Life. I have been retrenched and my husbands policy goes off my bank account. My husband sent them an email asking how to change banking details already in October this year. First emails has been ignored. Then after another email he got a response that a consultant will contact him. Nobody contacted my husband. Then this week he gets a new policy with the increase of almost R300 per month which is not the 10% annual increase as per norm.
I'm sorry. Platinum Life wants the business and the money but the aftercare sucks big time. Is this now the only way that Platinum Life will make any effort to contact their clients which pays every month their premiums even when money was tight at a stage.
I have received your review and I am so sorry that you have not been able to speak to our Client Care team regarding this matter.
Our consultants have tried to contact Mr Burger to assist, but was unfortunately unable to reach him. Our email department has address the matter and have assisted with the information needed to make the changes on the policy. I have also arranged for a consultant to give him a call today to advise and assist accordingly
I apologize for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am so sorry that you have not been able to speak to our Client Care team regarding this matter.
Our consultants have tried to contact Mr Burger to assist, but was unfortunately unable to reach him. Our email department has address the matter and have assisted with the information needed to make the changes on the policy. I have also arranged for a consultant to give him a call today to advise and assist accordingly
I apologize for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor