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Phumzile M

1 reviews | Active since Nov 2018

28 Jan 2020, 17:51

Best service and advise

Due to my financial constraints this period I nearly had my policy which I had with Platinum Life for a while lapse.

I received an sms notification giving me option for call back so that I get assistance I'd there is any.

The lovely, professional lady called Rose called me. She verified my details to make sure I was the right person.. Upon explaining my financial situation, I expected to be judged for nor paying. But instead I received empathy and assurance that my policy will continue, but with conditions explained.

It was a good and comforting call. She is an asset in your company.

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Replies (1)
Platinum Life
Platinum Life's reply29 Jan 2020, 08:00
Official
Dear Phumzile, 

We just love your feedback for Rose and we are so proud of her for making sure that things were done your way!

 Thanks for showing recognition where it is due and for the great feedback - we will be sure to pass your message on to her.

Please feel free to give us a call if there is anything we can assist with 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor