KR
Kamohelo R

1 reviews | Active since Jul 2015

18 Jan 2016, 14:08

Best consultant ever

Sometime around July I gt a call about the breast cancer policy and I told the agent on da call that she must send me details about the cover but little did I know that confirmed the policy without my approval, I started having platinum life debit orders, so i am currently overseas and due to time difference I'll call outside working hours and last month I finally gt hold of the call center and spoke to Chabi, i was fuming and she kept her cool n told me she will stop the debit orders for now and go through my telephone conversation with the agent that sold the policy to me and if i am at fault, i wont get a refund and if the agent is at fault I will get my 100% refund and she was faithful, i gt her email 2days later that the agent was at fault according to the records and il get my refund and truly in 10days i gt my money back<br> <br> Thank you Chabi, you gave me the best service ever and stay as calm as you are

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Replies (1)
Platinum Life
Platinum Life's reply20 Jan 2016, 14:34
Official
Hello Rankhathali_K,

I am glad we could resolve your query and on behalf of our client care team and Platinum Life we would like to thank you for your compliment.

Please let me know, should you need anything further information or assistance and I will be glad to help!

Yours sincerely,

Chabi Molewa