Bad unprofessional services.
My mother in-law took out a insurance policy with platinum life 5 years ago ... For cancer. Now when it came to claim for cancer they have alsort of stories now. My point cancer is cancer... They family is true enough already that u get companies like this that wanna take advantage ...what is reason for taking out a policy like this where u paid your policy on time every month.. For what .... They totally unprofessional..... Submitted the death certificate but still unprofessional. ......
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Platinum Life's replyOfficial
30 Apr 2019, 14:32 Dear Peter, Unfortunately I was not able to reach you regarding this complaint, but I have spoken to your father-in-law. As discussed, kindly note that this policy only covers the 8 female cancers as listed in the policy documentation. I have requested the calls that were made to Mrs Paulse, so we can look into what was advised and disclosed regarding this benefit. The original documentation that was sent out when the policy started will also be sent through to you again as it contains all the benefits and terms and conditions. Please send the medical reports through and our claims department will gladly take a look and provide the relevant feedback. You are more than welcome to give me a call on *** if there is anything else I can assist with while we await further information. Kind regards, Simoné Venter Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply30 Apr 2019, 14:32
Official
Dear Peter, Unfortunately I was not able to reach you regarding this complaint, but I have spoken to your father-in-law. As discussed, kindly note that this policy only covers the 8 female cancers as listed in the policy documentation. I have requested the calls that were made to Mrs Paulse, so we can look into what was advised and disclosed regarding this benefit. The original documentation that was sent out when the policy started will also be sent through to you again as it contains all the benefits and terms and conditions. Please send the medical reports through and our claims department will gladly take a look and provide the relevant feedback. You are more than welcome to give me a call on *** if there is anything else I can assist with while we await further information. Kind regards, Simoné Venter Client Relationship Specialist & Client Care Supervisor