JP
John P
1 reviews | Active since Aug 2018
03 Sept 2020, 16:12
Bad services
I'm very disappointed the service at platinum. Upgrade was cancel. But still deduct extra money out my account. Now I must call back to platinum life for my money to be reverse. Bad services.
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Replies (2)
Platinum Life's replyOfficial
03 Sept 2020, 16:22Dear John,
I have looked into your complaint and would like to provide some feedback regarding this matter.
We received a call on the 31st of August to cancel the upgrade on your policy. As your debit date is scheduled for the first of every month, we were not able to stop the higher premium from going off. A refund has been submitted for the premium difference and is scheduled to be paid on the 4th of September 2020
You are more than welcome to give us a call if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have looked into your complaint and would like to provide some feedback regarding this matter.
We received a call on the 31st of August to cancel the upgrade on your policy. As your debit date is scheduled for the first of every month, we were not able to stop the higher premium from going off. A refund has been submitted for the premium difference and is scheduled to be paid on the 4th of September 2020
You are more than welcome to give us a call if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply03 Sept 2020, 16:22
Official
Dear John,
I have looked into your complaint and would like to provide some feedback regarding this matter.
We received a call on the 31st of August to cancel the upgrade on your policy. As your debit date is scheduled for the first of every month, we were not able to stop the higher premium from going off. A refund has been submitted for the premium difference and is scheduled to be paid on the 4th of September 2020
You are more than welcome to give us a call if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have looked into your complaint and would like to provide some feedback regarding this matter.
We received a call on the 31st of August to cancel the upgrade on your policy. As your debit date is scheduled for the first of every month, we were not able to stop the higher premium from going off. A refund has been submitted for the premium difference and is scheduled to be paid on the 4th of September 2020
You are more than welcome to give us a call if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
JP
John P's updateReviewer Update
04 Sept 2020, 17:28Hi, is the 4th September. Still waiting for the refund.
JP
John P's update04 Sept 2020, 17:28
Reviewer Update
Hi, is the 4th September. Still waiting for the refund.