DT
Deon T
1 reviews | Active since Nov 2022
20 Oct 2023, 17:25
Bad service
Im very angry at the very unprofessional manner with the person whom just called my wife about the cancellation of this policy , I expect an apology to my wife with regards to this . This is not the way you give service to clients
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Replies (2)0
Replies (2)
Platinum Life's replyOfficial
23 Oct 2023, 06:54Dear Deon,
I am hugely concerned to hear about the experience your wife had with our cancellations team. Please expect a call from me today to get more information regarding this matter in order to ensure that it is escalated and addressed correctly.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I am hugely concerned to hear about the experience your wife had with our cancellations team. Please expect a call from me today to get more information regarding this matter in order to ensure that it is escalated and addressed correctly.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply23 Oct 2023, 06:54
Official
Dear Deon,
I am hugely concerned to hear about the experience your wife had with our cancellations team. Please expect a call from me today to get more information regarding this matter in order to ensure that it is escalated and addressed correctly.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I am hugely concerned to hear about the experience your wife had with our cancellations team. Please expect a call from me today to get more information regarding this matter in order to ensure that it is escalated and addressed correctly.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's replyOfficial
23 Oct 2023, 11:22I have been unable to reach you telephonically regarding this matter. Please advise what time I may contact you to assist?
Platinum Life's reply23 Oct 2023, 11:22
Official
I have been unable to reach you telephonically regarding this matter. Please advise what time I may contact you to assist?