Bad service - Bad CRM - Lost a client.

As I am in the market again for insurance I made contact with my past life cover insurer, only to be met with a "referral only" policy. This is absolutely ridiculous considering I was a good client of theirs for years. Happy to say you have lost my business and my money. (see below email)

Dear Ty

Thank you for your email and I do hope you are well.

At the outset, we would like to thank you for your interest in Platinum Life.

At Platinum Life, we work on a referral-basis only, in which our existing policyholders have one opportunity to refer friends and family to us by only using solicited referrals.

As such, to become a policyholder you have to be referred to us by a current policyholder, which means that the client is contacted by us to give names and contact numbers of friends, family members and work colleagues who they think would be interested in receiving the information on the policy.

If you are referred by a new policyholder who gets the opportunity to nominate friends/ family, we look forward to speaking to you and hopefully adding you to the Platinum Life family!!

Please feel free to contact us if you have any queries.