1 reviews | Active since Nov 2016
Bad service and no communication or assistance
I have been called by Platinum life every month over the past 5 years and I have always assisted the marketers with contact details and recently I thought I should sign on for accidental cover and the agent (Reinier) still said I would have free cover until end of September up to R200 000. I had a fluke accident about 5 weeks ago where I bumped the left side of my head and ear against my bakkie while trying to get away from protest action in Witbank, the next day I had no hearing in my left ear and being a miner and hard worker I thought nothing of it and that it would come right. I then went to Kind To Hearing as I still did not recover after a week and I will not be able to pass medicals to work and submitted a claim. It has now been more than a month back and forth sending 3 years medical reports and running around to get it but still no joy or any feedback or calls from Platinum life. I am canceling my policy and taking them to the Ombitsman now as this is very bad service but they are quick to call you for fees not paid! ( I canceled the debit order)!!!!!
Kindly note that I have asked our claims department to contact you again regarding your complaint and provide more insight on the status of your claim.
Certain information is required and requested by our underwriters in order to fully asses a claim and our team will always be transparent on what is needed and advise on additional information.
As per your discussion earlier this morning with one of our Claims Consultants, there is still documentation outstanding. As soon as everything is received, further feedback will be provided accordingly.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kindly note that I have asked our claims department to contact you again regarding your complaint and provide more insight on the status of your claim.
Certain information is required and requested by our underwriters in order to fully asses a claim and our team will always be transparent on what is needed and advise on additional information.
As per your discussion earlier this morning with one of our Claims Consultants, there is still documentation outstanding. As soon as everything is received, further feedback will be provided accordingly.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Your claim was escalated to my desk. We have noted inconsistencies in your claim submission and therefore we have to be thorough in our assessment.
We have been in contact with you with regard to what we require to proceed with your claim.
Kind regards,
Tanja Yildirim
Claims Manager
Your claim was escalated to my desk. We have noted inconsistencies in your claim submission and therefore we have to be thorough in our assessment.
We have been in contact with you with regard to what we require to proceed with your claim.
Kind regards,
Tanja Yildirim
Claims Manager