Bad service and no comeback

I have been unemployed for more than 3 years and don't receive any income. I have a cancer policy with platinum life. I have been hounded on a daily basis as to why I have not paid my policy. Eventually I spoke to a consultant and explained my situation and she managed to convince me to continue with the policy, as payment would only be affected in 2 months time. She has asked that I accept the debit order via my banking app then they can continue with the cover. Subsequently I received a copy of the policy and see that I am being charged twice for the policy. I have sent an email in this regard and to date have had no feedback. So once they get what they want and make their quota you are just a number and that's the end of you as a client until they need to sell you another one of their products but have a query and you are ignored. I know what I need to do now CANCEL MY POLICY. I received a message from the consultant and this is what it said "Dear Marchale, thank you for taking my call. I am delighted that I was able to assist you. Please give me a 5-star rating on Google. I will earn a bonus and you will stand a chance to win R5000 in our next monthly draw (1 May 2023) - Simply click on this link: https://g.page/platinum-life-headoffice/review?mt Kind Regards Joni (Platinum Life ***)."