AR
Aaron R
1 reviews | Active since Dec 2023
02 Oct 2025, 10:44
Bad service and communication
Very Bad service after being a long paying client. Take forever to respond and still can't fix my issue. Got debited twice in same month and I get told I missed a payment in August after sending them proof that all my payments went off every month. They still say the same thing. Well I'm cancelling my policy and will be going to another company
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Platinum Life's replyOfficial
02 Oct 2025, 11:39Dear Aaron,
Thank you so much for taking my call regarding this matter.
I have looked into this matter on my side and I’d like to let you know that the bank confirmed on 8 September 2025 that your premium for August was not successfully received. An SMS and email were sent to notify you, and a resubmission was arranged to ensure there was no interruption to your cover.
I have arranged to send you a copy of your billing statement reflecting this. When you have a moment, please share a copy of your statement for this period so that we can follow up and assist you further.
The cancellation has now been processed, and all future debit orders have been stopped immediately. A consultant will reach out within a week to confirm this with you, so please keep an eye out for their call.
Thank you again for your time and understanding.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call regarding this matter.
I have looked into this matter on my side and I’d like to let you know that the bank confirmed on 8 September 2025 that your premium for August was not successfully received. An SMS and email were sent to notify you, and a resubmission was arranged to ensure there was no interruption to your cover.
I have arranged to send you a copy of your billing statement reflecting this. When you have a moment, please share a copy of your statement for this period so that we can follow up and assist you further.
The cancellation has now been processed, and all future debit orders have been stopped immediately. A consultant will reach out within a week to confirm this with you, so please keep an eye out for their call.
Thank you again for your time and understanding.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Platinum Life's reply02 Oct 2025, 11:39
Official
Dear Aaron,
Thank you so much for taking my call regarding this matter.
I have looked into this matter on my side and I’d like to let you know that the bank confirmed on 8 September 2025 that your premium for August was not successfully received. An SMS and email were sent to notify you, and a resubmission was arranged to ensure there was no interruption to your cover.
I have arranged to send you a copy of your billing statement reflecting this. When you have a moment, please share a copy of your statement for this period so that we can follow up and assist you further.
The cancellation has now been processed, and all future debit orders have been stopped immediately. A consultant will reach out within a week to confirm this with you, so please keep an eye out for their call.
Thank you again for your time and understanding.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call regarding this matter.
I have looked into this matter on my side and I’d like to let you know that the bank confirmed on 8 September 2025 that your premium for August was not successfully received. An SMS and email were sent to notify you, and a resubmission was arranged to ensure there was no interruption to your cover.
I have arranged to send you a copy of your billing statement reflecting this. When you have a moment, please share a copy of your statement for this period so that we can follow up and assist you further.
The cancellation has now been processed, and all future debit orders have been stopped immediately. A consultant will reach out within a week to confirm this with you, so please keep an eye out for their call.
Thank you again for your time and understanding.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor