BAD SERVICE
Wanted to cancel my policy, they took 3 weeks to get back to me and promised to pay back my premium of last month, still nothing received back from them.
Helpful (0)
Replies (3)0
Replies (3)
Platinum Life's replyOfficial
09 Jun 2021, 10:31Dear Laetitia,
I have received your complaint and would like to provide some feedback regarding this matter.
Kindly note that your cancellation request was logged on the 27th of May 2021 and a consultant from our team spoke to you on the 4th of June 2021 to assist with adjusting your premium and cover in a way that best suits you.
A refund has been arranged, but as we are awaiting confirmation from the bank, it is scheduled to be paid on the 11th.
Please do not hesitate to contact us if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter.
Kindly note that your cancellation request was logged on the 27th of May 2021 and a consultant from our team spoke to you on the 4th of June 2021 to assist with adjusting your premium and cover in a way that best suits you.
A refund has been arranged, but as we are awaiting confirmation from the bank, it is scheduled to be paid on the 11th.
Please do not hesitate to contact us if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply09 Jun 2021, 10:31
Official
Dear Laetitia,
I have received your complaint and would like to provide some feedback regarding this matter.
Kindly note that your cancellation request was logged on the 27th of May 2021 and a consultant from our team spoke to you on the 4th of June 2021 to assist with adjusting your premium and cover in a way that best suits you.
A refund has been arranged, but as we are awaiting confirmation from the bank, it is scheduled to be paid on the 11th.
Please do not hesitate to contact us if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter.
Kindly note that your cancellation request was logged on the 27th of May 2021 and a consultant from our team spoke to you on the 4th of June 2021 to assist with adjusting your premium and cover in a way that best suits you.
A refund has been arranged, but as we are awaiting confirmation from the bank, it is scheduled to be paid on the 11th.
Please do not hesitate to contact us if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
's updateReviewer Update
09 Jun 2021, 11:03Thanks, but why is it taking so long to get feedback??
's update09 Jun 2021, 11:03
Reviewer Update
Thanks, but why is it taking so long to get feedback??
Platinum Life's replyOfficial
09 Jun 2021, 11:20I do apologize that the consultant did not advise regarding the refund period. We have to wait around 10 working days from the debit date for the bank to confirm if the premium was collected successfully.
Platinum Life's reply09 Jun 2021, 11:20
Official
I do apologize that the consultant did not advise regarding the refund period. We have to wait around 10 working days from the debit date for the bank to confirm if the premium was collected successfully.