lW
lizette W
1 reviews | Active since Feb 2014
15 Nov 2022, 08:06
Bad service
So bad.... They are quick to phone...and update your policies...give you a few days to accept before they deduct more money.... They phoned me 2 months back promising my updated policy and still waiting😡
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Replies (1)
Platinum Life's replyOfficial
16 Nov 2022, 07:50Dear Lizette
I have received your review and would like to provide some feedback regarding this,
Kindly note that you may be contacted for an upgrade once a year and provided the option to add additional cover and benefits onto your policy. The upgrade is always optional. I have requested the call you had with our sales team to follow up on what was discussed, as there is currently no recent upgrade reflecting on our system.
As soon as feedback has been received, I will be in touch to assist further. Your policy will continue as normal until the matter has been investigated
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this,
Kindly note that you may be contacted for an upgrade once a year and provided the option to add additional cover and benefits onto your policy. The upgrade is always optional. I have requested the call you had with our sales team to follow up on what was discussed, as there is currently no recent upgrade reflecting on our system.
As soon as feedback has been received, I will be in touch to assist further. Your policy will continue as normal until the matter has been investigated
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply16 Nov 2022, 07:50
Official
Dear Lizette
I have received your review and would like to provide some feedback regarding this,
Kindly note that you may be contacted for an upgrade once a year and provided the option to add additional cover and benefits onto your policy. The upgrade is always optional. I have requested the call you had with our sales team to follow up on what was discussed, as there is currently no recent upgrade reflecting on our system.
As soon as feedback has been received, I will be in touch to assist further. Your policy will continue as normal until the matter has been investigated
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this,
Kindly note that you may be contacted for an upgrade once a year and provided the option to add additional cover and benefits onto your policy. The upgrade is always optional. I have requested the call you had with our sales team to follow up on what was discussed, as there is currently no recent upgrade reflecting on our system.
As soon as feedback has been received, I will be in touch to assist further. Your policy will continue as normal until the matter has been investigated
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor