CR
Christi Rautenbach-Rossouw
1 reviews | Active since Nov 2020
11 Nov 2020, 17:44
Bad service
The agent was friendly and tried her best to help. But it's now over a week and I still did not receive my updated policy. I found this company a big nusance, because they are really pestering you with phone calls and if you don't want to pay more on premiums, you never hear from them again. Dumpho was really the first person who understood my situation and promised that someone will phone me. Which the person did. BUT up to today, I have not received the updated police via my e-mail. I'm on the verge of cancelling this policy!! BAD SERVICE MOST OF THE TIMES.
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Platinum Life's replyOfficial
12 Nov 2020, 09:43Dear Christi,
I have received your complaint and have looked into this matter.
Our system shows that an updated policy schedule was sent through via email on the 10th of November 2020.
I have arranged an immediate resend from my side, as there seems to be a spelling mistake on the email address captured on the system. I have rectified your details and I apologize profusely for this.
Please let me know if you haven't received it so that I can assist accordingly
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and have looked into this matter.
Our system shows that an updated policy schedule was sent through via email on the 10th of November 2020.
I have arranged an immediate resend from my side, as there seems to be a spelling mistake on the email address captured on the system. I have rectified your details and I apologize profusely for this.
Please let me know if you haven't received it so that I can assist accordingly
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply12 Nov 2020, 09:43
Official
Dear Christi,
I have received your complaint and have looked into this matter.
Our system shows that an updated policy schedule was sent through via email on the 10th of November 2020.
I have arranged an immediate resend from my side, as there seems to be a spelling mistake on the email address captured on the system. I have rectified your details and I apologize profusely for this.
Please let me know if you haven't received it so that I can assist accordingly
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and have looked into this matter.
Our system shows that an updated policy schedule was sent through via email on the 10th of November 2020.
I have arranged an immediate resend from my side, as there seems to be a spelling mistake on the email address captured on the system. I have rectified your details and I apologize profusely for this.
Please let me know if you haven't received it so that I can assist accordingly
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor