MA
Monique A
1 reviews | Active since Sept 2020
25 Sept 2020, 18:37
Bad service
So I was called today about a free gift. I was told I'm going to receive a sms I haven't received a SMS nor email
So why did you need my email address postal address and I'd number!??
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Replies (1)
Platinum Life's replyOfficial
29 Sept 2020, 11:38Dear Monique,
I have received your complaint and would like to provide some feedback regarding this matter. I was unable to reach you telephonically to discuss this.
You were recently nominated for a promotional gift. The consultant gave you a call to capture your details and advised that an SMS will be sent out with more information. This is usually sent within 4-6 weeks from when you were called and I apologize for the consultant not explaining this in detail.
A physical address is asked for, as the gift is delivered during working hours and the courier company requires someone to sign for the package. Your ID number can be used to track the status of your gift and ensure that no duplicates are sent out.
This is a way for us to provide more information about our company and products.
Please let me know if there is anything else I can advise on and if you have any further questions
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter. I was unable to reach you telephonically to discuss this.
You were recently nominated for a promotional gift. The consultant gave you a call to capture your details and advised that an SMS will be sent out with more information. This is usually sent within 4-6 weeks from when you were called and I apologize for the consultant not explaining this in detail.
A physical address is asked for, as the gift is delivered during working hours and the courier company requires someone to sign for the package. Your ID number can be used to track the status of your gift and ensure that no duplicates are sent out.
This is a way for us to provide more information about our company and products.
Please let me know if there is anything else I can advise on and if you have any further questions
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply29 Sept 2020, 11:38
Official
Dear Monique,
I have received your complaint and would like to provide some feedback regarding this matter. I was unable to reach you telephonically to discuss this.
You were recently nominated for a promotional gift. The consultant gave you a call to capture your details and advised that an SMS will be sent out with more information. This is usually sent within 4-6 weeks from when you were called and I apologize for the consultant not explaining this in detail.
A physical address is asked for, as the gift is delivered during working hours and the courier company requires someone to sign for the package. Your ID number can be used to track the status of your gift and ensure that no duplicates are sent out.
This is a way for us to provide more information about our company and products.
Please let me know if there is anything else I can advise on and if you have any further questions
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter. I was unable to reach you telephonically to discuss this.
You were recently nominated for a promotional gift. The consultant gave you a call to capture your details and advised that an SMS will be sent out with more information. This is usually sent within 4-6 weeks from when you were called and I apologize for the consultant not explaining this in detail.
A physical address is asked for, as the gift is delivered during working hours and the courier company requires someone to sign for the package. Your ID number can be used to track the status of your gift and ensure that no duplicates are sent out.
This is a way for us to provide more information about our company and products.
Please let me know if there is anything else I can advise on and if you have any further questions
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor