1 reviews | Active since Feb 2024
Bad service
I phoned numerus times for a statement of my policy. June 2023 I called, the consultant informed me that my policy matures in June 2024, so I will receive a statement and options in December or January 2024. After no correspondence was received, I called last week, seeing that we are now in February 2024. Once again, I was promised a statement. Needless to say, I still await correspondence from Platinum Life. They couldn't give you an estimate amount of your pay-out value, when I phoned previous times. Now all of a sudden, they can. Paying R 1200 per month, one would expect a few hundred rands, seeing that I never claimed anything.
Furthermore, I encourage so many friends and family to join Platinum Life. How do I look them in the eye now? My sister could not make payment during COVID, they could not accommodate her. She lost all the money she too has paid for years.
I still await my statement .
I have received your review and have looked into this matter on my side.
Kindly note that your policy is set to mature in June 2024. If your policy is still in force and claim free at that time, you will get 50% of all premiums paid since the commencement of the policy. The full amount is communicated closer to the time and will be disclosed accordingly.
Our team forwarded your billing statement on the 16th and I apologize if this was not received. I have arranged for it to be sent through again, confirming every premium that has been requested since your policy stared. Our team will always be fully transparent regarding how the money back benefit is worked out and will gladly disclose any information to bring more clarity.
Please keep an eye out for my email and the information requested
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side.
Kindly note that your policy is set to mature in June 2024. If your policy is still in force and claim free at that time, you will get 50% of all premiums paid since the commencement of the policy. The full amount is communicated closer to the time and will be disclosed accordingly.
Our team forwarded your billing statement on the 16th and I apologize if this was not received. I have arranged for it to be sent through again, confirming every premium that has been requested since your policy stared. Our team will always be fully transparent regarding how the money back benefit is worked out and will gladly disclose any information to bring more clarity.
Please keep an eye out for my email and the information requested
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor