Bad service
<p>I was called becuase a friend refer me .They told me they will send me a gift .I told them in interested in taking up insurance with them .I told them im updrony that I had kidney cancer the kidney was removed .They told me they would cover me for other cancer .I called a few times .They told me I must wait first for the gift .Then I send a email .The lady told me email they cant cover me over the cancer I had .I called in the next after the email The consultant confirm what the other consultants said .That they give cover for other cancer .This all is recorded .When the last that send me the email called me told me they epuldnt cover me .I told her I would take This further she just dropped the call .</p>
Dear Mrs Patel,
Thank you for the limited time that you afforded me yesterday.
I can confirm that I have investigated all correspondences between Platinum Life and yourself and that we did not, at any stage, offer a cancer policy to you.
Like all insurers, Platinum Life reserves the right to choose who we accept and who we do not accept as a policy holder. Regrettably, we have decided not to offer you a cancer policy with Platinum Life and I must respectfully insist that you accept our rights in this matter.
Kind regards,
Tanja Yildirim
Client Care Manager
Dear Mrs Patel,
Thank you for the limited time that you afforded me yesterday.
I can confirm that I have investigated all correspondences between Platinum Life and yourself and that we did not, at any stage, offer a cancer policy to you.
Like all insurers, Platinum Life reserves the right to choose who we accept and who we do not accept as a policy holder. Regrettably, we have decided not to offer you a cancer policy with Platinum Life and I must respectfully insist that you accept our rights in this matter.
Kind regards,
Tanja Yildirim
Client Care Manager
