Bad service
<p>I had asked in June for information regarding my policy, a woman called me and I had told her that I was being retrenched and could no longer afford the policy. They told me they would freeze my account. Another lady called to tell me that my premiums were going up!! Told her my account is frozen. My account is still being deducted, from the small amount I am receiving from UIF!! So for the last 4 months I money has been deducted off my account. Amazing how quick you are to call when you up premiums but not when there is an issue. I DO NOT WANT SOMEONE TO CALL ME!!!! I want this recorded, so email me, as clearly telephonically it is not being done.</p> <p> </p>
Good morning Mrs. Fillis,
Thank you for bringing this matter to our attention and allowing us to provide feedback.
As discussed via e-mail, we have investigated the matter and unfortunately this was an error on our side. We have submitted a refund for all the premiums that were deducted from your account since May 2016, and this should reflect in your account in the next 48 hours after the weekend.
We do apologise for the inconvenience you faced with this matter.
Yours Sincerely,
Jannicke van Gerve
Platinum Life
Client Care Consultant
Tel: ***| Fax: ***
Good morning Mrs. Fillis,
Thank you for bringing this matter to our attention and allowing us to provide feedback.
As discussed via e-mail, we have investigated the matter and unfortunately this was an error on our side. We have submitted a refund for all the premiums that were deducted from your account since May 2016, and this should reflect in your account in the next 48 hours after the weekend.
We do apologise for the inconvenience you faced with this matter.
Yours Sincerely,
Jannicke van Gerve
Platinum Life
Client Care Consultant
Tel: ***| Fax: ***