JL
Janine L
1 reviews | Active since Jun 2022
22 Nov 2022, 14:25
BAD EXPERIENCE WITH PLATINUM LIFE
Platinum Life activated R20 000 cover which I did not give my permission for. A call centre agent spoke to me saying he will send an sms to let me know they have de activated it and will take my details off the system. As he put the phone down I immediately got an sms stating "we have activated your R20 000 cover". Really??? Do you guys even listen? Platinum Life does as they feel activating things without permission - I have family that have said the same thing happened to them.
Helpful (0)
Replies (2)0
Replies (2)
Platinum Life's replyOfficial
22 Nov 2022, 15:56Dear Janine,
I have received your review and would like to provide some feedback regarding this matter.
As part of the promotional gift that you were nominated for, you also received a promotional cover for 6 months at no cost to you. This is not a policy and the cover will automatically end as soon as the 6 months have passed
I have requested the call from our sales department as well to follow up on what was discussed and to ensure that there is nothing issued in your name.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this matter.
As part of the promotional gift that you were nominated for, you also received a promotional cover for 6 months at no cost to you. This is not a policy and the cover will automatically end as soon as the 6 months have passed
I have requested the call from our sales department as well to follow up on what was discussed and to ensure that there is nothing issued in your name.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply22 Nov 2022, 15:56
Official
Dear Janine,
I have received your review and would like to provide some feedback regarding this matter.
As part of the promotional gift that you were nominated for, you also received a promotional cover for 6 months at no cost to you. This is not a policy and the cover will automatically end as soon as the 6 months have passed
I have requested the call from our sales department as well to follow up on what was discussed and to ensure that there is nothing issued in your name.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this matter.
As part of the promotional gift that you were nominated for, you also received a promotional cover for 6 months at no cost to you. This is not a policy and the cover will automatically end as soon as the 6 months have passed
I have requested the call from our sales department as well to follow up on what was discussed and to ensure that there is nothing issued in your name.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's replyOfficial
01 Dec 2022, 08:33I have received the sales calls and would like to provide some feedback regarding this matter.
Kindly note that you did decline the policy and this was actioned on our side. The consultant explained that you were referred and qualified for a R20,000.00 cancer cover. This cover has no cost and will fall away after 6 months. You are welcome to delete the message if you are not interested
Please let me know if there is anything else i can assist with
Kindly note that you did decline the policy and this was actioned on our side. The consultant explained that you were referred and qualified for a R20,000.00 cancer cover. This cover has no cost and will fall away after 6 months. You are welcome to delete the message if you are not interested
Please let me know if there is anything else i can assist with
Platinum Life's reply01 Dec 2022, 08:33
Official
I have received the sales calls and would like to provide some feedback regarding this matter.
Kindly note that you did decline the policy and this was actioned on our side. The consultant explained that you were referred and qualified for a R20,000.00 cancer cover. This cover has no cost and will fall away after 6 months. You are welcome to delete the message if you are not interested
Please let me know if there is anything else i can assist with
Kindly note that you did decline the policy and this was actioned on our side. The consultant explained that you were referred and qualified for a R20,000.00 cancer cover. This cover has no cost and will fall away after 6 months. You are welcome to delete the message if you are not interested
Please let me know if there is anything else i can assist with