LB
Leonie B
1 reviews | Active since Jun 2022
17 Jul 2023, 14:16
Bad customer service regarding refund
On June 26th Ive send an email stating I wont be able to pay the R129 pm anymore due to financial battles. Yet on the 7th of July 2023 they still deducted that money. I have send numerous emails asking to please refund me, then I had to send my bank statement twice to confirm the payment. Every time its an empty promise of refunding me within 48 hours. Still no refund reflecting on my statement. They took my last money I was suppose to buy food with it. Yes R129 is not much to buy food with but at I buy som
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Platinum Life's replyOfficial
17 Jul 2023, 14:44Dear Leonie,
Thank you so much for taking my call
I did follow up on my side and can confirm that a bank statement was received via email on Friday, just before 12. Your refund has been added to the batch for tomorrow and will be paid accordingly
Please accept my apologies for any inconvenience caused. As we don't have authority on your account, we need to receive confirmation from the bank regarding the successful receipt of a debit or a bank statement in order to process the refund in a quicker time.
Kindly advise if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call
I did follow up on my side and can confirm that a bank statement was received via email on Friday, just before 12. Your refund has been added to the batch for tomorrow and will be paid accordingly
Please accept my apologies for any inconvenience caused. As we don't have authority on your account, we need to receive confirmation from the bank regarding the successful receipt of a debit or a bank statement in order to process the refund in a quicker time.
Kindly advise if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply17 Jul 2023, 14:44
Official
Dear Leonie,
Thank you so much for taking my call
I did follow up on my side and can confirm that a bank statement was received via email on Friday, just before 12. Your refund has been added to the batch for tomorrow and will be paid accordingly
Please accept my apologies for any inconvenience caused. As we don't have authority on your account, we need to receive confirmation from the bank regarding the successful receipt of a debit or a bank statement in order to process the refund in a quicker time.
Kindly advise if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call
I did follow up on my side and can confirm that a bank statement was received via email on Friday, just before 12. Your refund has been added to the batch for tomorrow and will be paid accordingly
Please accept my apologies for any inconvenience caused. As we don't have authority on your account, we need to receive confirmation from the bank regarding the successful receipt of a debit or a bank statement in order to process the refund in a quicker time.
Kindly advise if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor