TT
Thabelo T
1 reviews | Active since Jan 2023
27 May 2023, 02:10
Bad customer service
When I changed my mind about canceling the platinum life policy I explained to the consultant that I'm no longer working but,yet you decide to debit double the amount, I don't care if it's automated but please return my money and cancel the policy with immediate effect.
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Replies (1)
Platinum Life's replyOfficial
29 May 2023, 07:25Dear Thabelo,
I have received your review and have followed up on the matter on my side.
Kindly note that you spoke to a consultant in November to amend the premium and cover on your policy. After this was done, updated documentation was sent out and the policy remained in force and active. As no cancellation request was received after this, the policy premium was sent to the bank on the debit day confirmed.
Due to premiums not being received, an SMS was sent out to notify you of the arrears on the policy and double deductions were done to get your policy up to date,
Your policy has been cancelled with immediate effect and I have arranged a refund of the last premium deducted from the account. Please advise when you spoke to to our team and I will gladly follow up on that conversation as well
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have followed up on the matter on my side.
Kindly note that you spoke to a consultant in November to amend the premium and cover on your policy. After this was done, updated documentation was sent out and the policy remained in force and active. As no cancellation request was received after this, the policy premium was sent to the bank on the debit day confirmed.
Due to premiums not being received, an SMS was sent out to notify you of the arrears on the policy and double deductions were done to get your policy up to date,
Your policy has been cancelled with immediate effect and I have arranged a refund of the last premium deducted from the account. Please advise when you spoke to to our team and I will gladly follow up on that conversation as well
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply29 May 2023, 07:25
Official
Dear Thabelo,
I have received your review and have followed up on the matter on my side.
Kindly note that you spoke to a consultant in November to amend the premium and cover on your policy. After this was done, updated documentation was sent out and the policy remained in force and active. As no cancellation request was received after this, the policy premium was sent to the bank on the debit day confirmed.
Due to premiums not being received, an SMS was sent out to notify you of the arrears on the policy and double deductions were done to get your policy up to date,
Your policy has been cancelled with immediate effect and I have arranged a refund of the last premium deducted from the account. Please advise when you spoke to to our team and I will gladly follow up on that conversation as well
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have followed up on the matter on my side.
Kindly note that you spoke to a consultant in November to amend the premium and cover on your policy. After this was done, updated documentation was sent out and the policy remained in force and active. As no cancellation request was received after this, the policy premium was sent to the bank on the debit day confirmed.
Due to premiums not being received, an SMS was sent out to notify you of the arrears on the policy and double deductions were done to get your policy up to date,
Your policy has been cancelled with immediate effect and I have arranged a refund of the last premium deducted from the account. Please advise when you spoke to to our team and I will gladly follow up on that conversation as well
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor