AJ
Amy J
1 reviews | Active since Aug 2022
01 Nov 2024, 05:26
Bad Customer Service
Good day
I'm not a happy client at all. I put in a request for cancellation and a 'Roxanne Graham' emailed me that a consultant will get back to me and still nothing. Then my account gets debited even after that request.
I would like my money back and for the policy to be cancelled. This isn't how you do business!
Helpful (0)
Replies (2)0
Replies (2)
Platinum Life's replyOfficial
01 Nov 2024, 07:41Dear Amy,
I have received your complaint and have looked into this matter on my side.
Kindly note that your cancellation request was logged by our team on the 29th of October 2024. As this was received on your debit order date, the premium was already submitted to the bank and we were unable to stop it on our side. A refund has been arranged but I apologize that the team did not advise accordingly.
Please note that our cancellations team will contact you within a week from when the request was received. I have arranged with a consultant to contact you today to assist with the final closure.
You are welcome to contact me if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and have looked into this matter on my side.
Kindly note that your cancellation request was logged by our team on the 29th of October 2024. As this was received on your debit order date, the premium was already submitted to the bank and we were unable to stop it on our side. A refund has been arranged but I apologize that the team did not advise accordingly.
Please note that our cancellations team will contact you within a week from when the request was received. I have arranged with a consultant to contact you today to assist with the final closure.
You are welcome to contact me if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply01 Nov 2024, 07:41
Official
Dear Amy,
I have received your complaint and have looked into this matter on my side.
Kindly note that your cancellation request was logged by our team on the 29th of October 2024. As this was received on your debit order date, the premium was already submitted to the bank and we were unable to stop it on our side. A refund has been arranged but I apologize that the team did not advise accordingly.
Please note that our cancellations team will contact you within a week from when the request was received. I have arranged with a consultant to contact you today to assist with the final closure.
You are welcome to contact me if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and have looked into this matter on my side.
Kindly note that your cancellation request was logged by our team on the 29th of October 2024. As this was received on your debit order date, the premium was already submitted to the bank and we were unable to stop it on our side. A refund has been arranged but I apologize that the team did not advise accordingly.
Please note that our cancellations team will contact you within a week from when the request was received. I have arranged with a consultant to contact you today to assist with the final closure.
You are welcome to contact me if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
AJ
Amy J's updateReviewer Update
29 Nov 2024, 02:39Dear Simone,
It is was a great happiest it say that you kept your word and assisted...
But how is it possible that after downgrade rather than cancellation, the previous premium payment amount was just deducted from my account and then I bet that on the 1st the next agreed amount will go off as well?
This is unacceptable.
It is was a great happiest it say that you kept your word and assisted...
But how is it possible that after downgrade rather than cancellation, the previous premium payment amount was just deducted from my account and then I bet that on the 1st the next agreed amount will go off as well?
This is unacceptable.
AJ
Amy J's update29 Nov 2024, 02:39
Reviewer Update
Dear Simone,
It is was a great happiest it say that you kept your word and assisted...
But how is it possible that after downgrade rather than cancellation, the previous premium payment amount was just deducted from my account and then I bet that on the 1st the next agreed amount will go off as well?
This is unacceptable.
It is was a great happiest it say that you kept your word and assisted...
But how is it possible that after downgrade rather than cancellation, the previous premium payment amount was just deducted from my account and then I bet that on the 1st the next agreed amount will go off as well?
This is unacceptable.