Bad Customer Service

11 May 2021, I get a call from the Platinum Life call Centre agent wanting to up my cover, which is appreciated. But not when it comes at the expense if their clients. When explained that I waiting to see if we will even have a job in 6 months time due to the economic situation the agent got rude on the phone. Are we as South African consumers forced to take out policies when we not even able to put food on the table due to salary cuts. Who must we rob, Paul to pay Peter in order to accommodate the increase in cover they want to add on at this given point in our economic crisis. World economic crisis all is facing, must I rob the bank to make the call center agents target. Yes cancer is a killer, but right not lack of salary with Covid is more likely to kill you sooner. To customers out there dealing with Platinum Life, they don't care about their customer base, be careful. It is about the bottom line