MA
Monique A
1 reviews | Active since Sept 2020
13 Oct 2020, 18:16
Bad customer service
So I was contacted in September can not remember what date it was. I was nominated by someone close to me to receive a free promotional gift.
The consultant asked me some personal questions I answered and she asked me for my I'd number email address home address etc I answer she told me I would recieve a sms which up until today I have not received nor any email
My geuss is this could be a ****.
Please be alert and do not reveal personal info
I hope this can be a eye opener to many.
Helpful (0)
Replies (5)0
Replies (5)
Platinum Life's replyOfficial
14 Oct 2020, 14:08Dear Monique,
I have received your complaint and would like to provide some feedback regarding this matter.
You were contacted on the 25th of September 2020 as you were nominated by a friend for the promotional gift. Your details were captured and the consultant advised that an SMS with more information will be sent out within the next 4-6 weeks.
Please note that you are still set to receive this, so please keep an eye out.
Kindly note that Platinum Life is a registered FSP and all our conduct is in line with current FSCA legislation. We give our policyholders the chance to nominate friends and family members to provide more information about who we are and what we do
Please do not hesitate to contact us if you have any further questions or if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter.
You were contacted on the 25th of September 2020 as you were nominated by a friend for the promotional gift. Your details were captured and the consultant advised that an SMS with more information will be sent out within the next 4-6 weeks.
Please note that you are still set to receive this, so please keep an eye out.
Kindly note that Platinum Life is a registered FSP and all our conduct is in line with current FSCA legislation. We give our policyholders the chance to nominate friends and family members to provide more information about who we are and what we do
Please do not hesitate to contact us if you have any further questions or if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply14 Oct 2020, 14:08
Official
Dear Monique,
I have received your complaint and would like to provide some feedback regarding this matter.
You were contacted on the 25th of September 2020 as you were nominated by a friend for the promotional gift. Your details were captured and the consultant advised that an SMS with more information will be sent out within the next 4-6 weeks.
Please note that you are still set to receive this, so please keep an eye out.
Kindly note that Platinum Life is a registered FSP and all our conduct is in line with current FSCA legislation. We give our policyholders the chance to nominate friends and family members to provide more information about who we are and what we do
Please do not hesitate to contact us if you have any further questions or if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter.
You were contacted on the 25th of September 2020 as you were nominated by a friend for the promotional gift. Your details were captured and the consultant advised that an SMS with more information will be sent out within the next 4-6 weeks.
Please note that you are still set to receive this, so please keep an eye out.
Kindly note that Platinum Life is a registered FSP and all our conduct is in line with current FSCA legislation. We give our policyholders the chance to nominate friends and family members to provide more information about who we are and what we do
Please do not hesitate to contact us if you have any further questions or if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
MA
Monique A's updateReviewer Update
27 Oct 2020, 11:51So it's exactly a week ago already I still have not received any sms nor email or even phone call regarding this
Wonder if the gift will even be worth it...
Wonder if the gift will even be worth it...
MA
Monique A's update27 Oct 2020, 11:51
Reviewer Update
So it's exactly a week ago already I still have not received any sms nor email or even phone call regarding this
Wonder if the gift will even be worth it...
Wonder if the gift will even be worth it...
MA
Monique A's updateReviewer Update
27 Oct 2020, 11:52I mean a month exactly and a week
MA
Monique A's update27 Oct 2020, 11:52
Reviewer Update
I mean a month exactly and a week
Platinum Life's replyOfficial
27 Oct 2020, 11:59I will follow up with our referral team regarding your SMS immediately
Platinum Life's reply27 Oct 2020, 11:59
Official
I will follow up with our referral team regarding your SMS immediately
MA
Monique A's updateReviewer Update
27 Oct 2020, 12:07A stupid voucher for 50 percent off stuff I can't even afford
That beyond stupid rediculious!
What the hell was my I'd number and home address for????
That beyond stupid rediculious!
What the hell was my I'd number and home address for????
MA
Monique A's update27 Oct 2020, 12:07
Reviewer Update
A stupid voucher for 50 percent off stuff I can't even afford
That beyond stupid rediculious!
What the hell was my I'd number and home address for????
That beyond stupid rediculious!
What the hell was my I'd number and home address for????