AW
Andrea W
1 reviews | Active since Feb 2018
24 May 2024, 15:28
Bad bad Service !!!!!
I sent Platinum Life an email to cancel my debit order for end May. They received it on the 20th May, but still proceeded to send the debit order to the bank yesterday. Phoned them twice today , was supposed to get call backs on both. I have not heard a word from them.
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Platinum Life's replyOfficial
26 Jun 2024, 12:51Dear Andrea,
Thank you so much for taking my call regarding this matter and I apologize that I was only made aware of this review today.
Thanks for reaching out to our team last month and giving us a chance to address and rectify this. We truly appreciate it and I am glad that this could be resolved.
Please let me know if there is anything I can assist with and have a fantastic Wednesday
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call regarding this matter and I apologize that I was only made aware of this review today.
Thanks for reaching out to our team last month and giving us a chance to address and rectify this. We truly appreciate it and I am glad that this could be resolved.
Please let me know if there is anything I can assist with and have a fantastic Wednesday
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply26 Jun 2024, 12:51
Official
Dear Andrea,
Thank you so much for taking my call regarding this matter and I apologize that I was only made aware of this review today.
Thanks for reaching out to our team last month and giving us a chance to address and rectify this. We truly appreciate it and I am glad that this could be resolved.
Please let me know if there is anything I can assist with and have a fantastic Wednesday
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call regarding this matter and I apologize that I was only made aware of this review today.
Thanks for reaching out to our team last month and giving us a chance to address and rectify this. We truly appreciate it and I am glad that this could be resolved.
Please let me know if there is anything I can assist with and have a fantastic Wednesday
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor