KJ
Kim J
1 reviews | Active since Jan 2015
16 Feb 2016, 13:35
Bad attitude
I requested my policy be cancelled with immediate effect and received a call today from someone following up (wish I remembered the name) I was clear that I want to cancel the policy and have made my decision the more shes pushing not to. I understand we all have a job and that she needs to change my mind but the attitude I got when I finally got firm and said to just cancel my policy was ridiculous, like I was the one bothering her and taking up her time unnecessarily. \Fine ur policy is cancelled and ur no longer covered\"'... glad I cancelled now"
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Replies (1)
Platinum Life's replyOfficial
23 Mar 2016, 09:58Hello Kimjac546,
Dear Kim
Thank you for having brought your concern to our attention.
I did listen to the retentions call made to you.
It is my honest opinion that whilst my colleague acted professionally she could possibly have been more sensitive.
We are very proud of our retention's department who, I can assure you, are held to above market standards.
That said, you found my colleague's attitude unprofessional and I apologize to you for that.
Kindly contact me directly, if you have any further concerns - *** or ***.
Kind Regards
Riona Lala
Resolution Specialist
Platinum Life
Dear Kim
Thank you for having brought your concern to our attention.
I did listen to the retentions call made to you.
It is my honest opinion that whilst my colleague acted professionally she could possibly have been more sensitive.
We are very proud of our retention's department who, I can assure you, are held to above market standards.
That said, you found my colleague's attitude unprofessional and I apologize to you for that.
Kindly contact me directly, if you have any further concerns - *** or ***.
Kind Regards
Riona Lala
Resolution Specialist
Platinum Life
Platinum Life's reply23 Mar 2016, 09:58
Official
Hello Kimjac546,
Dear Kim
Thank you for having brought your concern to our attention.
I did listen to the retentions call made to you.
It is my honest opinion that whilst my colleague acted professionally she could possibly have been more sensitive.
We are very proud of our retention's department who, I can assure you, are held to above market standards.
That said, you found my colleague's attitude unprofessional and I apologize to you for that.
Kindly contact me directly, if you have any further concerns - *** or ***.
Kind Regards
Riona Lala
Resolution Specialist
Platinum Life
Dear Kim
Thank you for having brought your concern to our attention.
I did listen to the retentions call made to you.
It is my honest opinion that whilst my colleague acted professionally she could possibly have been more sensitive.
We are very proud of our retention's department who, I can assure you, are held to above market standards.
That said, you found my colleague's attitude unprofessional and I apologize to you for that.
Kindly contact me directly, if you have any further concerns - *** or ***.
Kind Regards
Riona Lala
Resolution Specialist
Platinum Life