KV
Khosie V
1 reviews | Active since Oct 2017
12 Aug 2020, 17:45
At it AGAIN Platinum Life !!!!!!!
They are at it once again...Debiting from my account without my approval...I want my hard earned money Platinum Life.Calling me and dropping before we finish our conv shows how your staff is unprofessional.Stop being rogues,do your business legitimately and stop being daylight ******s.I want my money back !!!!!!!!
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Platinum Life's replyOfficial
17 Aug 2020, 12:13Dear Khosie,
I have looked into this matter and would like to provide some feedback.
You spoke to a consultant from Platinum Life in May and an agreement was reached regarding reducing the premiums but still keeping your cover, An updated policy schedule was sent out to confirm this and policy continued accordingly.
A cancellation was logged on your policy on the 5th of August and all further premiums were stopped as per the request. Our cancellation team also gave you a call to confirm this with you.
Please let me know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have looked into this matter and would like to provide some feedback.
You spoke to a consultant from Platinum Life in May and an agreement was reached regarding reducing the premiums but still keeping your cover, An updated policy schedule was sent out to confirm this and policy continued accordingly.
A cancellation was logged on your policy on the 5th of August and all further premiums were stopped as per the request. Our cancellation team also gave you a call to confirm this with you.
Please let me know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply17 Aug 2020, 12:13
Official
Dear Khosie,
I have looked into this matter and would like to provide some feedback.
You spoke to a consultant from Platinum Life in May and an agreement was reached regarding reducing the premiums but still keeping your cover, An updated policy schedule was sent out to confirm this and policy continued accordingly.
A cancellation was logged on your policy on the 5th of August and all further premiums were stopped as per the request. Our cancellation team also gave you a call to confirm this with you.
Please let me know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have looked into this matter and would like to provide some feedback.
You spoke to a consultant from Platinum Life in May and an agreement was reached regarding reducing the premiums but still keeping your cover, An updated policy schedule was sent out to confirm this and policy continued accordingly.
A cancellation was logged on your policy on the 5th of August and all further premiums were stopped as per the request. Our cancellation team also gave you a call to confirm this with you.
Please let me know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor