CMG
Chade' Mc Geer
1 reviews | Active since Oct 2019
23 Nov 2023, 08:51
Arogant sales agents
I have cancelled my premium with Platinum Life for personal reasons a year ago. A year later I receive a call from one of their arogant sales agents sales agents asking for my reason for leaving and I just tell them I am not interested. The arogant sales agent then havr the audacity to say "Aah you one of those woman who think they will never get Cancer". How dare you when you dont even know who I am, what I have been through, who I have lost because of Cancer and how Cancer has affected my life!!
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Platinum Life's replyOfficial
23 Nov 2023, 08:58Dear Chade,
I am highly concerned about the experience you had today and I am currently investigating this matter on my side. I tried to contact you to discuss, but was unable to reach you.
Please accept my apologies for the manner in which the consultant handled the call. It is not in line with how we do business and I have requested the call on my side. This will be escalated to our sales department to ensure it is addressed
I will ensure that you are not contacted again and that your details have been added to our Do Not Contact list as well.
Thank you for brining this under our attention and I apologize for this experience
Please do not hesitate to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I am highly concerned about the experience you had today and I am currently investigating this matter on my side. I tried to contact you to discuss, but was unable to reach you.
Please accept my apologies for the manner in which the consultant handled the call. It is not in line with how we do business and I have requested the call on my side. This will be escalated to our sales department to ensure it is addressed
I will ensure that you are not contacted again and that your details have been added to our Do Not Contact list as well.
Thank you for brining this under our attention and I apologize for this experience
Please do not hesitate to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply23 Nov 2023, 08:58
Official
Dear Chade,
I am highly concerned about the experience you had today and I am currently investigating this matter on my side. I tried to contact you to discuss, but was unable to reach you.
Please accept my apologies for the manner in which the consultant handled the call. It is not in line with how we do business and I have requested the call on my side. This will be escalated to our sales department to ensure it is addressed
I will ensure that you are not contacted again and that your details have been added to our Do Not Contact list as well.
Thank you for brining this under our attention and I apologize for this experience
Please do not hesitate to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I am highly concerned about the experience you had today and I am currently investigating this matter on my side. I tried to contact you to discuss, but was unable to reach you.
Please accept my apologies for the manner in which the consultant handled the call. It is not in line with how we do business and I have requested the call on my side. This will be escalated to our sales department to ensure it is addressed
I will ensure that you are not contacted again and that your details have been added to our Do Not Contact list as well.
Thank you for brining this under our attention and I apologize for this experience
Please do not hesitate to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor