RR
Ruhan R
1 reviews | Active since Jan 2023
30 Jan 2023, 12:00
Approves policy without consent to go ahead.
I am not very happy. I am fed up with this but I don't have the time to cancel the policy that are R340 a month. This is probably going on for a year and just don't have the time to cancel, and now I am just fed up. I don't want the gifts I am upset for something I know for a fact I didn't approve the quote. They took my banking details and I never accepted the quote. Please provide recordings that I did approve this policy and if I didn't approve this policy I feel it's right to claim back all my premiums for something I didn't approve on.
Helpful (0)
Replies (7)0
Replies (7)
Platinum Life's replyOfficial
30 Jan 2023, 12:51Dear Ruhan
I have received your review and I am busy investigating the matter.
Please note that the calls made to you regarding the policy and recent upgrade have been requested and will be sent through with feedback as soon as possible. Kindly note that if you did agree to the policy, there will be no refund due
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am busy investigating the matter.
Please note that the calls made to you regarding the policy and recent upgrade have been requested and will be sent through with feedback as soon as possible. Kindly note that if you did agree to the policy, there will be no refund due
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply30 Jan 2023, 12:51
Official
Dear Ruhan
I have received your review and I am busy investigating the matter.
Please note that the calls made to you regarding the policy and recent upgrade have been requested and will be sent through with feedback as soon as possible. Kindly note that if you did agree to the policy, there will be no refund due
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am busy investigating the matter.
Please note that the calls made to you regarding the policy and recent upgrade have been requested and will be sent through with feedback as soon as possible. Kindly note that if you did agree to the policy, there will be no refund due
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
RR
Ruhan R's updateReviewer Update
02 Feb 2023, 10:31Hi Simone,
I haven't received any feedback regarding this matter. again payment went off my account.
I haven't received any feedback regarding this matter. again payment went off my account.
RR
Ruhan R's update02 Feb 2023, 10:31
Reviewer Update
Hi Simone,
I haven't received any feedback regarding this matter. again payment went off my account.
I haven't received any feedback regarding this matter. again payment went off my account.
Platinum Life's replyOfficial
02 Feb 2023, 10:52HI Ruhan,
My apologies for the debit order going off again. It should have been stopped when the policy cancellation was received, but the premium for February was already at the bank at that stage. I am still awaiting the sales calls but I will arrange a refund for the February premium in the mean time
My apologies for the debit order going off again. It should have been stopped when the policy cancellation was received, but the premium for February was already at the bank at that stage. I am still awaiting the sales calls but I will arrange a refund for the February premium in the mean time
Platinum Life's reply02 Feb 2023, 10:52
Official
HI Ruhan,
My apologies for the debit order going off again. It should have been stopped when the policy cancellation was received, but the premium for February was already at the bank at that stage. I am still awaiting the sales calls but I will arrange a refund for the February premium in the mean time
My apologies for the debit order going off again. It should have been stopped when the policy cancellation was received, but the premium for February was already at the bank at that stage. I am still awaiting the sales calls but I will arrange a refund for the February premium in the mean time
RR
Ruhan R's updateReviewer Update
02 Feb 2023, 14:48thanks , when can we receive the calls?
RR
Ruhan R's update02 Feb 2023, 14:48
Reviewer Update
thanks , when can we receive the calls?
Platinum Life's replyOfficial
02 Feb 2023, 15:16The calls usually take between 5-7 working days to receive from our sales centre but I am following up with them and have asked to send it through urgently
Platinum Life's reply02 Feb 2023, 15:16
Official
The calls usually take between 5-7 working days to receive from our sales centre but I am following up with them and have asked to send it through urgently
RR
Ruhan R's updateReviewer Update
06 Feb 2023, 11:21already passed 5 days any feedback?
RR
Ruhan R's update06 Feb 2023, 11:21
Reviewer Update
already passed 5 days any feedback?
Platinum Life's replyOfficial
06 Feb 2023, 14:54Dear Mr Reheede,
My apologies for the delay - I have just received the calls and will send them through ASAP
My apologies for the delay - I have just received the calls and will send them through ASAP
Platinum Life's reply06 Feb 2023, 14:54
Official
Dear Mr Reheede,
My apologies for the delay - I have just received the calls and will send them through ASAP
My apologies for the delay - I have just received the calls and will send them through ASAP