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MM T

1 reviews | Active since Oct 2013

19 Oct 2016, 09:42

Annoying Calls

<p>Good Morning,</p> <p>I would like to say that I am still not interested in Platinum Life - I called in to log a cancellation request on the 22rd May to put a stop on a policy that they had offered me as I was no longer interested and still not interested.</p> <p>Cancellation request was logged by Mandy and Riona - two helpful women.</p> <p> </p> <p>I then emailed someone at Client Services to ensure that the requests went through -they did I got a mail from the person in Client services stating that the policy that was offered will not be issued in my name and that the sales department had removed me from their database.</p> <p>Told them they could even keep their gift, when I requested to be removed from their system.</p> <p> </p> <p>18-10-2016 - received a call again even though all my details had supposedly been removed from the sales database - told her no thank you and that I am still not interested. </p> <p>19-10-2016 - same woman called, confused because they had all my details - told her that I had requested in May this year to be removed and all my details deleted. I was very angry as their is only so many times I can say politely NO THANK YOU, NO STILL NOT INTERESTED... blah blah blah.</p> <p> </p> <p>Please tell me that it is now the end of these calls until I am ready to contact them should I be interested.</p> <p> </p> <p>Regards,</p> <p>Samantha </p>

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Replies (2)
Platinum Life
Platinum Life's reply21 Oct 2016, 12:39
Official

Dear Samantha,

Thank you for your query,

Kindly email the following details to *** for further assistance

Your full names and surname

Your contact numbers and email address

Your ID number or date of birth

I look forward to hearing from you in order for us to resolve your query as soon as possible.

Kind Regards

Marietjie Kotzé

Platinum Life
Platinum Life's reply16 Nov 2016, 09:33
Official

Dear Samantha,

Thank you for giving me the opportunity for assisting with your enquiry. Kindly accept our apologies for any inconvenience you have suffered.

As discussed telephonically I have loaded your details on our do not contact list and also send your details to our sales department personally to advise that your name also be removed from their database immediately.

Yours Sincerely

Marietjie Kotze

Platinum Life

Client Care Consultant

Tel: ***| Fax: ***

Platinum Life is an Authorised Financial Services Provider, FSP No. 5394

Client Care: ***

Cnr Rivonia and Central Road | Illovo | Sandton | 2196