TK
Trevisha K
1 reviews | Active since Dec 2018
13 Aug 2021, 12:17
Annoyed
I'd like to understand how someone from Platinum Life can call me and tell me that they got my details from someone I don't even know. The guy even proceeded to tell me where this woman lived, went to school and how many kids she has... I had absolutely no clue who this woman is... He tells me he'll make a note and puts the phone down. Doesn't even give me a chance to ask who he is, or in connection with what he is calling... He even mentioned me father's name... What happened to the POPI Act and how does Platinum Life have so much information on someone? I did not give anyone permission to give my details out....
Helpful (0)
Replies (2)0
Replies (2)
Platinum Life's replyOfficial
16 Aug 2021, 16:52Dear Trevisha,
I have received your complaint and I am currently following up on the calls.
Feedback will be provided as soon as possible
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am currently following up on the calls.
Feedback will be provided as soon as possible
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply16 Aug 2021, 16:52
Official
Dear Trevisha,
I have received your complaint and I am currently following up on the calls.
Feedback will be provided as soon as possible
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am currently following up on the calls.
Feedback will be provided as soon as possible
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's replyOfficial
18 Aug 2021, 14:52Dear Trevisha I have listened to the call that was made to you and to the call in which you were referred to us. Whilst you were referred to us by someone who knows you it is obvious that, in the call made to you, you did not know the person who referred you. When we ask an existing client for referrals we do obtain consent (from him or her) to share some of his or her personal details for the said purpose, and if the person referred to us does not know the referror - as you did not, we prefer to professionally end the interaction in keeping with POPIA. We do apologise for the confusion caused. Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply18 Aug 2021, 14:52
Official
Dear Trevisha I have listened to the call that was made to you and to the call in which you were referred to us. Whilst you were referred to us by someone who knows you it is obvious that, in the call made to you, you did not know the person who referred you. When we ask an existing client for referrals we do obtain consent (from him or her) to share some of his or her personal details for the said purpose, and if the person referred to us does not know the referror - as you did not, we prefer to professionally end the interaction in keeping with POPIA. We do apologise for the confusion caused. Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Simone Venter
Client Relationship Specialist & Client Care Supervisor