NS
Nelly S
1 reviews | Active since Oct 2025
17 Nov 2025, 15:57
Angry
I called Platinum Life for a cancellation almost a month ago. I haven't received any paperwork or update from them. When I call no one answers. This is very unprofessional
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Replies (1)
Platinum Life's replyOfficial
17 Nov 2025, 16:23Dear Nelly,
I’ve received your review and have investigated the matter on my side.
I’ve received your review and have investigated the matter on my side.
Please note that your cancellation was logged on 27 October 2025. A consultant from our cancellations team contacted you the following day to confirm the request and assisted with the necessary closure. The policy was subsequently cancelled and all future premium collections were stopped.
I’ve arranged for an email confirmation to be sent to you.
Please don’t hesitate to reach out if there’s anything else we can assist you with.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply17 Nov 2025, 16:23
Official
Dear Nelly,
I’ve received your review and have investigated the matter on my side.
I’ve received your review and have investigated the matter on my side.
Please note that your cancellation was logged on 27 October 2025. A consultant from our cancellations team contacted you the following day to confirm the request and assisted with the necessary closure. The policy was subsequently cancelled and all future premium collections were stopped.
I’ve arranged for an email confirmation to be sent to you.
Please don’t hesitate to reach out if there’s anything else we can assist you with.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor