LR
Leon R

1 reviews | Active since Nov 2023

28 Nov 2023, 12:00

An extremely unpleasant experience!!

Truly the worst company I have ever had the misfortune of dealing with!! I have had a policy for a couple of years now, but about a year ago the CONSTANT sales calling started. I asked politely not to be called, I sent emails requesting not to be called and that any communication can be done via email. I tried everything short of begging that they just stop calling! I tried blocking numbers, a countless list of blocked numbers, still the incessant calls streamed in from seemingly endless different numbers! I am a patient person, but I eventually lost my temper and answered one of the barrage of calls and proceeded to make my discontent very clear in a way that I am not proud of. I feel terrible about this as I know the sales person was just trying to do their job, likely just following instructions. I requested via the website that they please stop calling me, quoting their own TCF Policy available on the website that states, "We keep detailed records of policyholder instructions and of the advice and options given before, during and after a sale." Clearly if calls are recorded and emails received this was not adhered to as I made my instructions clear on numerous occasions. I have now reached the end of my tether and requested via the website today that my policy be cancelled with immediate effect! I cannot have dealings with a company that puts me in a position that I need to lose my temper! I would not recommend this company's services to anyone! Sincerely Leon

0
Replies (3)
Platinum Life
Platinum Life's reply28 Nov 2023, 12:21
Official
Dear Leon, 

Thank you so much for taking my call and my apologies for the experience you had. 

As discussed, please note that your details have been added to our Do Not Contact list with immediate effect and I am following up with our sales team to ensure that no more calls are made to you. I don't have a note on my side regarding your previous requests to be added to this list and will be following up on email and call correspondence to investigate why this was not done 

A cancellation has been processed on your policy and a consultant from our cancellations team will be in touch within the week to confirm 

Please let me know if there is anything else I can assist with 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor  
LR
Leon R's update28 Nov 2023, 12:37
Reviewer Update
Thank you, if you send me an email I will forward the email conversation dated 2022/05/27 asking to not be called and any communication relating to my policy be done via email.
Platinum Life
Platinum Life's reply28 Nov 2023, 12:56
Official
Thank you so much Leon. I have sent an email on my side