wC
wesley C

1 reviews | Active since May 2016

25 May 2017, 07:46

Allow me to say NO!!!!!

<p>I get called , under the guise of we want to make sure your details are up to date. They confirm a few details and then try up sell. When I very politely say please leave the policy as is i have plenty other cover elsewhere as well as my work supplies me with cover , it gets pushed on me even more. I then again , very politley say , I really dont want extra , leave the policy un touched , I get shortl greeted and call dropped before I am even able to reply. </p> <p>Tell you what , the next time you cll me like that , you will ose a client altogether , not just lose the up sale.</p> <p>Give me the choice to say NO, as this is my right , and dont get upset when I reject you additional "benefits" for a cost....</p> <p> </p> <p>who does it really benefit , me or you ?</p>

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Replies (1)
Platinum Life
Platinum Life's reply26 May 2017, 15:12
Official

Dear Wesley,

Thank you for taking my call today.

I listened to the call made to you by our sales consultant. All our consultants are very passionate about the offerings that they make to clients and we want to ensure that all our clients are sufficiently covered should you need to submit a claim. All our offerings are however completely optional.

I apologise if the consultant came across as insistent and for your negative experience.

Please contact me directly on *** or our call centre on ***for any further assistance.

Kind regards,

Tanja Yildirim

Client Care Manager