NB
Naomi B
1 reviews | Active since Mar 2015
29 Jan 2016, 21:50
All talk no service!!
I had a big fight with Platinum Life last year to get my daughter on the cancer policy, as she is a student I PAY HER POLICY! I also had an issue with Platinum going crazy on my bank account so I cancelled the debit order and signed a stop order on my account for both my daughter and my policy! My daughter received a call from Cathleen yesterday stating that her policy is 2 months in arrears \as they did not receive payment\"! I checked my bank statements AND ALL PAYMENT went off my account! I emailed Bianca as she was the only one willing and able to assist the previous times! Email was opened and read but no reply!!! Platinum life is all talk no service!!!!"
Helpful (0)
Replies (1)0
Replies (1)
Platinum Life's replyOfficial
24 Feb 2016, 10:23Hello Beertjie1973,
Thank you for having taken the time to correspond with me directly.
We have managed to allocate all premiums received to your policy and your policy is up to date with the exception of your February 2016 premium which we will allocate to your policy as soon as the payment reflects on our bank statement.
Whilst we respect your decision to effect payment via stop order we do kindly urge you to reconsider. Our systems are completely geared towards debit order and whilst we will always try our best to allocate payments received via EFT or stop order one must always allow for human error with these payment types.
Please do not hesitate to contact me directly on ***or at ***.
Kind regards
Riona Lala
Thank you for having taken the time to correspond with me directly.
We have managed to allocate all premiums received to your policy and your policy is up to date with the exception of your February 2016 premium which we will allocate to your policy as soon as the payment reflects on our bank statement.
Whilst we respect your decision to effect payment via stop order we do kindly urge you to reconsider. Our systems are completely geared towards debit order and whilst we will always try our best to allocate payments received via EFT or stop order one must always allow for human error with these payment types.
Please do not hesitate to contact me directly on ***or at ***.
Kind regards
Riona Lala
Platinum Life's reply24 Feb 2016, 10:23
Official
Hello Beertjie1973,
Thank you for having taken the time to correspond with me directly.
We have managed to allocate all premiums received to your policy and your policy is up to date with the exception of your February 2016 premium which we will allocate to your policy as soon as the payment reflects on our bank statement.
Whilst we respect your decision to effect payment via stop order we do kindly urge you to reconsider. Our systems are completely geared towards debit order and whilst we will always try our best to allocate payments received via EFT or stop order one must always allow for human error with these payment types.
Please do not hesitate to contact me directly on ***or at ***.
Kind regards
Riona Lala
Thank you for having taken the time to correspond with me directly.
We have managed to allocate all premiums received to your policy and your policy is up to date with the exception of your February 2016 premium which we will allocate to your policy as soon as the payment reflects on our bank statement.
Whilst we respect your decision to effect payment via stop order we do kindly urge you to reconsider. Our systems are completely geared towards debit order and whilst we will always try our best to allocate payments received via EFT or stop order one must always allow for human error with these payment types.
Please do not hesitate to contact me directly on ***or at ***.
Kind regards
Riona Lala