1 reviews | Active since Jun 2018
Agressive agent and a ****
Earlier today i recieved an sms that a friend requested platinum to call me. An agent called me later on and she didnt say anything about policy, she only mentioned something about cancer. Then she said ill get a free gift with a booklet inside for more information,i asked what is this booklet all about, then she said ill go through it but its about cancer arwaness, she asked which bank am i using and my work adress to deliver the gift. I gave her my work adress then she asked for my ID number then i asked why does she need my ID then she was aggresive wit me beecause i was becoming suspisious. Then she said the ID is for refference, then she said even if i give her my date of birth. She ended by saying i will recieve my gift within 4-6 weeks. I asked what will u get in return and she said nothing i said ok.
Now i just decided to research about platinum life reffering to the sms i recieved, only to find its a **** since the money might be debited on my account without my consent.
I nolonger want your gift, and if the activated some unknown policy, cancel it before we go far,and dont ever call me again. Thanks
Dear Gracious,
I have received your complaint and would like to provide some feedback regarding this matter.
Kindly note that the promotional gift pack is obligation and cost free, as it is a way for us to provide more information about our products and cover but it is not a ****. No debit order can be issued out without your direct consent. The ID number is only requested as it is a unique number which can be used to track your gift and ensure that no duplicates are sent out.
Please note that any deduction that does not read InsurePlatLife does not belong to Platinum Life or any of our sister companies.
I have also requested the call that was made to you, as there is a very strict script that all agents have to follow. If this was not adhered to, it will be addressed accordingly.
I have removed your details and nothing will be sent out as per your request.
Please do not hesitate to contact me on *** if there is anything else I can assist with
Kind Regards
Simoné Venter
Client Relationship Specialist & Client Care Supervisor
Dear Gracious,
I have received your complaint and would like to provide some feedback regarding this matter.
Kindly note that the promotional gift pack is obligation and cost free, as it is a way for us to provide more information about our products and cover but it is not a ****. No debit order can be issued out without your direct consent. The ID number is only requested as it is a unique number which can be used to track your gift and ensure that no duplicates are sent out.
Please note that any deduction that does not read InsurePlatLife does not belong to Platinum Life or any of our sister companies.
I have also requested the call that was made to you, as there is a very strict script that all agents have to follow. If this was not adhered to, it will be addressed accordingly.
I have removed your details and nothing will be sent out as per your request.
Please do not hesitate to contact me on *** if there is anything else I can assist with
Kind Regards
Simoné Venter
Client Relationship Specialist & Client Care Supervisor
