CC
Clayton C

1 reviews | Active since Jun 2023

20 Feb 2024, 19:31

Aggressive sales lady due to me not sharing my personal information.

I spoke with a agent prior to the weekend, explaining to her I was unavailable, we agreed to chat on Monday 19/02/2024, due to work commitments I was unable to answer. This morning 20 Feb 2024, around 8:45ish the same agent was able to get hold of me. What started off as a friendly call, ended up in a nutshell as a disaster which is why I am leaving this review. The entire call felt very passive aggressive from her, I felt being forced the whole time sublimely. Not once did she even enquire if I have a life/disability cover which I do. When it came to the part that she mentioned she can email me the info I responded that she can email it to me, which in a normal business context that should be fine with no hesitation. I was then asked I need to provide my banking details and ID. I explained I wont give that information over the phone. She then switched her attitude to being rude, forcing that she needs it as reference, advising that she will call tomorrow to get it with the call then being cut. I have read the reviews on this page, its absolutely disgusting that we need to give our personal ID over the phone as reference. That is utter ****, have you not heard of Identity Theft. I demand that my number is left on a NO CONTACT list please.

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Replies (1)
Platinum Life
Platinum Life's reply21 Feb 2024, 07:28
Official
Dear Clayton, 

I am sorry to hear about the experience you had with our consultant and I am currently investigating this matter. 

Kindly note that your details have been added to our Do Not Contact list with immediate effect and I have reached out to our sales team to ensure that no further calls are made to you 

All our calls are recorded and I will request the call and ensure the matter is escalated and addressed accordingly 

My apologies for any inconvenience caused 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor