Agent *****ulently registered mandate
On the 21-01-2025 at 10:00am I received a call from *** the lady explained the upgrade of the existing policy that I have and the increment in premium. I told her no thanks, and guess what now at 11:26am I get a message from my bank about a mandate being registered. Platinum life your employees *****ulently registered a mandate which I said NO to. I was this resolved TODAY, take off this increment mandate on my account. I want my original premium and Nothing more.
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Replies (5)
Platinum Life's replyOfficial
21 Jan 2025, 12:48Dear Vho Nthabi-Sarah,
I have received your review and am sorry to hear about the experience you had. I was unable to reach you telephonically to discuss this matter
Kindly note that mandates should only be sent out on conclusion of a sale, when consent has been obtained. I have requested the calls made to you to follow up and will ensure that this is investigated and addressed by our sales department
Please note that your policy will remain on the current premium and benefits and I have arranged for an updated policy schedule to be sent through.
You are welcome to let me know when I can contact you or if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and am sorry to hear about the experience you had. I was unable to reach you telephonically to discuss this matter
Kindly note that mandates should only be sent out on conclusion of a sale, when consent has been obtained. I have requested the calls made to you to follow up and will ensure that this is investigated and addressed by our sales department
Please note that your policy will remain on the current premium and benefits and I have arranged for an updated policy schedule to be sent through.
You are welcome to let me know when I can contact you or if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply21 Jan 2025, 12:48
Official
Dear Vho Nthabi-Sarah,
I have received your review and am sorry to hear about the experience you had. I was unable to reach you telephonically to discuss this matter
Kindly note that mandates should only be sent out on conclusion of a sale, when consent has been obtained. I have requested the calls made to you to follow up and will ensure that this is investigated and addressed by our sales department
Please note that your policy will remain on the current premium and benefits and I have arranged for an updated policy schedule to be sent through.
You are welcome to let me know when I can contact you or if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and am sorry to hear about the experience you had. I was unable to reach you telephonically to discuss this matter
Kindly note that mandates should only be sent out on conclusion of a sale, when consent has been obtained. I have requested the calls made to you to follow up and will ensure that this is investigated and addressed by our sales department
Please note that your policy will remain on the current premium and benefits and I have arranged for an updated policy schedule to be sent through.
You are welcome to let me know when I can contact you or if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
's updateReviewer Update
21 Jan 2025, 20:29Hi Simone
Please provide feedback. I haven’t received any notification about mandate cancellation…
Please provide feedback. I haven’t received any notification about mandate cancellation…
's update21 Jan 2025, 20:29
Reviewer Update
Hi Simone
Please provide feedback. I haven’t received any notification about mandate cancellation…
Please provide feedback. I haven’t received any notification about mandate cancellation…
Platinum Life's replyOfficial
22 Jan 2025, 09:15I am still awaiting the sales calls but you are welcome to ask your bank to remove the mandate accordingly. I will provide feedback regarding the call as soon as I can
Platinum Life's reply22 Jan 2025, 09:15
Official
I am still awaiting the sales calls but you are welcome to ask your bank to remove the mandate accordingly. I will provide feedback regarding the call as soon as I can
's updateReviewer Update
22 Jan 2025, 12:35Please note I won’t ask my bank to do anything to the account as I had mentioned that NO I don’t want the increase. I want to open a case of ***** rather as only then your employees will learn that NO means NO.
It also doesn’t take the whole earth to acquire the telephone records, your department’s are just dragging to cover for your employee.
Come end of the month and the debit goes off with that amount, I will take further steps.
It also doesn’t take the whole earth to acquire the telephone records, your department’s are just dragging to cover for your employee.
Come end of the month and the debit goes off with that amount, I will take further steps.
's update22 Jan 2025, 12:35
Reviewer Update
Please note I won’t ask my bank to do anything to the account as I had mentioned that NO I don’t want the increase. I want to open a case of ***** rather as only then your employees will learn that NO means NO.
It also doesn’t take the whole earth to acquire the telephone records, your department’s are just dragging to cover for your employee.
Come end of the month and the debit goes off with that amount, I will take further steps.
It also doesn’t take the whole earth to acquire the telephone records, your department’s are just dragging to cover for your employee.
Come end of the month and the debit goes off with that amount, I will take further steps.
Platinum Life's replyOfficial
22 Jan 2025, 12:42The increase will not occur on your policy and the premium is set to remain as is. The calls from our sales team is usually received within 3-5 working days and will be forwarded through with further feedback as soon as it has been received
Platinum Life's reply22 Jan 2025, 12:42
Official
The increase will not occur on your policy and the premium is set to remain as is. The calls from our sales team is usually received within 3-5 working days and will be forwarded through with further feedback as soon as it has been received