1 reviews | Active since Jul 2011
Adding of Spouse
This is not where I wanted to end up with you but here we are...
Long story short, after so many requests i have asked that my husband be added onto my policy which i am paying for every single month without any bouncing back debits or missed payments I have been with you for a long time but all you do is just upgrade my policies, I never get the call where my husband can be added onto this policy which myself and son are on?
I really feel that this is not worthwhile to keep on this policy anymore and after all this time i have been everything but loyal to Platinum Life.
Rather disappointing and annoyed customer!
Dear Chantel,
Thank you for taking my call today.
As discussed telephonically Platinum Life does not pose tiresome underwriting questions when offering cancer cover to persons referred to us. By not asking underwriting questions we do, however, open ourselves up to substantial risk which we mitigate by only offering cover on an outgoing basis as oppose to accepting requests for cancer cover on an incoming basis.
We do, similarly, offer cancer cover to the spouses of existing policyholders but strictly on the basis to mitigate our risk.
We will in due course offer you the opportunity of adding your husband to your policy but cannot, at this stage, accept your request for him to be covered for the reasons mentioned above.
Please contact me directly on *** or our call centre on ***for any further assistance.
Kind regards,
Tanja Yildirim
Client Care Manager
Dear Chantel,
Thank you for taking my call today.
As discussed telephonically Platinum Life does not pose tiresome underwriting questions when offering cancer cover to persons referred to us. By not asking underwriting questions we do, however, open ourselves up to substantial risk which we mitigate by only offering cover on an outgoing basis as oppose to accepting requests for cancer cover on an incoming basis.
We do, similarly, offer cancer cover to the spouses of existing policyholders but strictly on the basis to mitigate our risk.
We will in due course offer you the opportunity of adding your husband to your policy but cannot, at this stage, accept your request for him to be covered for the reasons mentioned above.
Please contact me directly on *** or our call centre on ***for any further assistance.
Kind regards,
Tanja Yildirim
Client Care Manager