1 reviews | Active since Apr 2024
Activated Policy without my consent and still never mailed the policy documentation
On Wednesday 19 April 2024 around 11:10 I recieved a call from Shireen Sarlie, someone has nominated me for free gift, I was promised they would email the policy schedule before I decide to activate any cover, after the call I got an sms stating that cover already has been activated without any policy schedule for me to read through first.
I do not want anything activated before I have read through the policy. In fact I do not want any policy from this company!
Please deactivate it immediately I did not give any consent to this being activated and remove me from the database.
they way the process was handled and decisions made me for is completely unacceptable, yes i was interested in the policy but have not agreed to it as i have not yet read the terms and conditions
SHAME ON YOU FOR DOING THIS TO PEOPLE
I have received your review and would like to provide some more information regarding this matter
Kindly note that you were nominated and contacted for a promotional gift in February. As part of the promotional gift, you also received a certificate of free Accidental Disability cover valid for 6 months at no cost to you. After receiving the gift, our sales team will reach out and discuss a policy with you. This is always optional and you can decline the policy at any time
Documentation is sent out within two weeks and you will enjoy a 30-day review period from when the documentation is received, to ensure that you have enough time to go through the policy and benefits before the policy is set to commence.
Your cancellation has been logged with our sales team as requested to ensure that nothing is issued out in your name. I have also requested the call and will gladly send it through with feedback, as our consultant should have explained the sales process and how it works. My apologies for any misunderstandings regarding this
Please let me know if there is anything else I can assist with or advise on regarding this matter
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some more information regarding this matter
Kindly note that you were nominated and contacted for a promotional gift in February. As part of the promotional gift, you also received a certificate of free Accidental Disability cover valid for 6 months at no cost to you. After receiving the gift, our sales team will reach out and discuss a policy with you. This is always optional and you can decline the policy at any time
Documentation is sent out within two weeks and you will enjoy a 30-day review period from when the documentation is received, to ensure that you have enough time to go through the policy and benefits before the policy is set to commence.
Your cancellation has been logged with our sales team as requested to ensure that nothing is issued out in your name. I have also requested the call and will gladly send it through with feedback, as our consultant should have explained the sales process and how it works. My apologies for any misunderstandings regarding this
Please let me know if there is anything else I can assist with or advise on regarding this matter
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor