activated policy without consent
On Wednesday 23 September 2020 around 09:10 I recieved a call from Shireen Sarlie, someone has nominated me for free gift, I asked to email the policy schedule before I decide to activate any cover, after the call I got an sms stating that cover already has been activated without any policy schedule for me to read through first.
I do not want anything activated before I have read through the policy. In fact I do not want any policy from this company!
Please deactivate it immediately I did not give any consent to this being activated and remove me from the database
Ref number: gdnm***
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Platinum Life's replyOfficial
29 Sept 2020, 15:44Dear Wynand,
I have received your complaint and would like to assist regarding this matter. I was unable to reach you telephonically to discuss this matter.
You were recently contacted for a policy with Platinum Life. As we send out an active contract, all your details are captured in the sales call and after you receive your documentation, you do have a legal 30 day review period before the policy starts. The consultant should have discussed and explained this to you and I will follow up on the call.
I have sent your cancellation request through to our sales department to ensure that nothing is issued out in your name.
Please do not hesitate to contact us if there is anything we can assist with further
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to assist regarding this matter. I was unable to reach you telephonically to discuss this matter.
You were recently contacted for a policy with Platinum Life. As we send out an active contract, all your details are captured in the sales call and after you receive your documentation, you do have a legal 30 day review period before the policy starts. The consultant should have discussed and explained this to you and I will follow up on the call.
I have sent your cancellation request through to our sales department to ensure that nothing is issued out in your name.
Please do not hesitate to contact us if there is anything we can assist with further
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply29 Sept 2020, 15:44
Official
Dear Wynand,
I have received your complaint and would like to assist regarding this matter. I was unable to reach you telephonically to discuss this matter.
You were recently contacted for a policy with Platinum Life. As we send out an active contract, all your details are captured in the sales call and after you receive your documentation, you do have a legal 30 day review period before the policy starts. The consultant should have discussed and explained this to you and I will follow up on the call.
I have sent your cancellation request through to our sales department to ensure that nothing is issued out in your name.
Please do not hesitate to contact us if there is anything we can assist with further
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to assist regarding this matter. I was unable to reach you telephonically to discuss this matter.
You were recently contacted for a policy with Platinum Life. As we send out an active contract, all your details are captured in the sales call and after you receive your documentation, you do have a legal 30 day review period before the policy starts. The consultant should have discussed and explained this to you and I will follow up on the call.
I have sent your cancellation request through to our sales department to ensure that nothing is issued out in your name.
Please do not hesitate to contact us if there is anything we can assist with further
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor