1 reviews | Active since Apr 2021
Account invasion
This company just feels like they can debit your account with out any approval. They had to send me a email with my so called policy and it never happened. Then all of a sudden they just debit your account. I did not get a email with my so called policy that I had to review. According to me I don't have a policy with platinum life. This in an invasion of my account. When I called them they can only reverse my money in 5-10 working days but it was no problem to debit my account as soon as money went into my account. I'm currently not working and I had I friend send me R200 of which they debited R186. Now I'm left with nothing to buy food for my kids and they will only be able to reverse the money in 5-10 Working days. So my kids should suffer because of this company.
I have received your complaint and we are currently following up regarding this matter.
Kindly note that the sales call has been requested and will be sent through, with the proof of documentation sent via email. Further feedback will also be provided at that time
A cancellation has been processed and a consultant will be in touch within the week to confirm this with you. A refund has been arranged and will be paid as soon as we receive confirmation from the bank regarding the successful receipt thereof.
Please let me know if there is anything else we can assist with while the investigation is being done
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and we are currently following up regarding this matter.
Kindly note that the sales call has been requested and will be sent through, with the proof of documentation sent via email. Further feedback will also be provided at that time
A cancellation has been processed and a consultant will be in touch within the week to confirm this with you. A refund has been arranged and will be paid as soon as we receive confirmation from the bank regarding the successful receipt thereof.
Please let me know if there is anything else we can assist with while the investigation is being done
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor