FM
Fidel M
1 reviews | Active since Aug 2023
16 Mar 2026, 11:13
Absolutely terrible
Absolutely terrible. I’m just trying to get a copy of my policy and having the hardest time for no reason! I keep getting a new consultant. It takes days. And so much back and forth.
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Platinum Life's replyOfficial
16 Mar 2026, 11:18Dear Fidel,
I have received your review and have followed up on this matter. I can confirm that your request was received via email on Thursday, and our team has since assisted by sending out your documentation today.
I apologize for the delay, as our offices are closed over the weekend.
Please feel free to contact us if there is anything further we can assist you with.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have followed up on this matter. I can confirm that your request was received via email on Thursday, and our team has since assisted by sending out your documentation today.
I apologize for the delay, as our offices are closed over the weekend.
Please feel free to contact us if there is anything further we can assist you with.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply16 Mar 2026, 11:18
Official
Dear Fidel,
I have received your review and have followed up on this matter. I can confirm that your request was received via email on Thursday, and our team has since assisted by sending out your documentation today.
I apologize for the delay, as our offices are closed over the weekend.
Please feel free to contact us if there is anything further we can assist you with.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have followed up on this matter. I can confirm that your request was received via email on Thursday, and our team has since assisted by sending out your documentation today.
I apologize for the delay, as our offices are closed over the weekend.
Please feel free to contact us if there is anything further we can assist you with.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor