1 reviews | Active since Jul 2024
Absolute Disappointment and ******** Debit
Absolute Disappointment and ******** Debit
I am writing this review to express my extreme dissatisfaction with Platinum Life Team. To my utter disbelief, my account was debited without my explicit consent. This is not only a breach of trust but also an ******* act.
I contacted your agency immediately after discovering the unauthorized debit, but to date, no one has bothered to provide a reasonable explanation or resolution. This appalling lack of customer service is unacceptable.
I demand an immediate refund of the debited amount. If this matter is not resolved promptly, I will be compelled to escalate this issue to the Consumer Protection Act. I feel completely taken advantage of and will not tolerate this kind of ********* business practice.
Furthermore, I request the immediate termination of any policy I may have inadvertently been enrolled in, as I have never agreed to any such policy.
This experience has been incredibly stressful and I expect a swift and satisfactory resolution.
I have received your review and I have responded to your email regarding this matter.
Please note that you were contacted by our team and offered a policy. After the policy was explained and accepted, documentation was sent out via email to ensure that you enjoy your 30 day review period as discussed in the call. The call has been sent through to you, so please have a listen and let me know if you have any questions.
You contacted our team last week to cancel your policy. This was done with immediate effect and a consultant from our cancellation team contacted you on the same day to confirm this and arrange the refund. As we needed to await confirmation from the bank, the refund is only scheduled to be paid tomorrow and should reflect within 48 hours.
I apologize if there was any uncer*****y regarding the process and the way this was handled
Do not hesitate to contact me if there is anything I can assist with further
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I have responded to your email regarding this matter.
Please note that you were contacted by our team and offered a policy. After the policy was explained and accepted, documentation was sent out via email to ensure that you enjoy your 30 day review period as discussed in the call. The call has been sent through to you, so please have a listen and let me know if you have any questions.
You contacted our team last week to cancel your policy. This was done with immediate effect and a consultant from our cancellation team contacted you on the same day to confirm this and arrange the refund. As we needed to await confirmation from the bank, the refund is only scheduled to be paid tomorrow and should reflect within 48 hours.
I apologize if there was any uncer*****y regarding the process and the way this was handled
Do not hesitate to contact me if there is anything I can assist with further
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor