1 reviews | Active since Dec 2012
****
I believe they are trying to **** people. I received an SMS from *** telling me that someone I know referred me to Platinum Life and that they will call me for a free promotional gift. I received a call from *** asking me for information to send me this "free promotional gift". One of the questions included my ID number which they claimed was to ensure that people don't receive a gift twice. After giving them my name, ID number, contact details and the address for delivery, they claimed that I would also be receiving a 6-month free cancer cover as well. When I agreed, they asked me questions on which bank I am with and what account type I have. Why would you need that information if it was so-called "free"? So I told the lady that I do not feel comfortable sharing that information since I had already shared my ID number with them as well. She tried to convince me to give her the information and when I refused, she then said okay and put the phone down. I did not receive the promised SMS with reference number etc after the call and I did not receive this so-called "promotional gift". Big ****! Do not ever agree to give them your information. Run!
I have received your review and would like to provide more information regarding this matter
We give our policy holders the chance to nominate friends and family members for a promotional gift. The gift is optional and serves as a way to provide more information about who we are and what we do. As we work on a referral basis, certain questions will be asked for market research purposes. As part of the gift, we also send out a guide on efficient banking and how to save using the account you have
I do apologize that the consultant ended the call after you advised that you do not wish to divulge that information. It is optional and the consultant should have handled the matter better. I will be following up on this call.
An SMS with your gift details is only sent out after 6-8 weeks, so nothing would have been sent now. Please keep an eye out for you.
Please let me know if there is anything else I an assist with or advise on
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide more information regarding this matter
We give our policy holders the chance to nominate friends and family members for a promotional gift. The gift is optional and serves as a way to provide more information about who we are and what we do. As we work on a referral basis, certain questions will be asked for market research purposes. As part of the gift, we also send out a guide on efficient banking and how to save using the account you have
I do apologize that the consultant ended the call after you advised that you do not wish to divulge that information. It is optional and the consultant should have handled the matter better. I will be following up on this call.
An SMS with your gift details is only sent out after 6-8 weeks, so nothing would have been sent now. Please keep an eye out for you.
Please let me know if there is anything else I an assist with or advise on
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor