JD
Jenna D
1 reviews | Active since Jun 2024
13 Jun 2024, 15:20
****!
Your sales consultants keep phoning me and this time a picked up the call, the lady on the phone (Liezel Marinus) told me that your company has my banking details. I have never given my banking details over the phone. I will never do this, as this is confidential information. It's ******* to ask such questions over the phone. Please remove any information that you have of mine with immediate effect. I want nothing to do with Platinum Life.
***** and ******* activity will not be tolerated! If any money gets taken off my account, I will be reporting you to the ***** department.
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Replies (2)JD
Jenna D's updateReviewer Update
13 Jun 2024, 15:45She also hung up the phone when I asked her, how does she have my bank details..
JD
Jenna D's update13 Jun 2024, 15:45
Reviewer Update
She also hung up the phone when I asked her, how does she have my bank details..
Platinum Life's replyOfficial
18 Jun 2024, 06:43Dear Jenna,
I am so sorry to read about the experience you had with our team and I am looking into this matter with immediate effect.
I can confirm that our team would not have any access to personal information including bank details, if this was not provided to us. I have requested all calls made to you (from our referral and sales team) to follow up on this.
I apologize for any inconvenience caused and the manner in which the call was ended. The policy is always optional and you should never feel forced into providing any details that you are not comfortable with.
Your details have been added to our Do Not Contact list to ensure that you are not contacted again in the future. As soon as I have received the calls, I will gladly forward it through with further feedback to ensure that this matter is fully addressed.
Please let me know if there is anything else I can assist with .
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I am so sorry to read about the experience you had with our team and I am looking into this matter with immediate effect.
I can confirm that our team would not have any access to personal information including bank details, if this was not provided to us. I have requested all calls made to you (from our referral and sales team) to follow up on this.
I apologize for any inconvenience caused and the manner in which the call was ended. The policy is always optional and you should never feel forced into providing any details that you are not comfortable with.
Your details have been added to our Do Not Contact list to ensure that you are not contacted again in the future. As soon as I have received the calls, I will gladly forward it through with further feedback to ensure that this matter is fully addressed.
Please let me know if there is anything else I can assist with .
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply18 Jun 2024, 06:43
Official
Dear Jenna,
I am so sorry to read about the experience you had with our team and I am looking into this matter with immediate effect.
I can confirm that our team would not have any access to personal information including bank details, if this was not provided to us. I have requested all calls made to you (from our referral and sales team) to follow up on this.
I apologize for any inconvenience caused and the manner in which the call was ended. The policy is always optional and you should never feel forced into providing any details that you are not comfortable with.
Your details have been added to our Do Not Contact list to ensure that you are not contacted again in the future. As soon as I have received the calls, I will gladly forward it through with further feedback to ensure that this matter is fully addressed.
Please let me know if there is anything else I can assist with .
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I am so sorry to read about the experience you had with our team and I am looking into this matter with immediate effect.
I can confirm that our team would not have any access to personal information including bank details, if this was not provided to us. I have requested all calls made to you (from our referral and sales team) to follow up on this.
I apologize for any inconvenience caused and the manner in which the call was ended. The policy is always optional and you should never feel forced into providing any details that you are not comfortable with.
Your details have been added to our Do Not Contact list to ensure that you are not contacted again in the future. As soon as I have received the calls, I will gladly forward it through with further feedback to ensure that this matter is fully addressed.
Please let me know if there is anything else I can assist with .
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor