6weeks and waiti g
I was nominated by a friend to receive a promotional or complimentary gift from Platinum Life 2months ago. They never honored that promise. Meanwhile i signed up for a cover still being promised to receive this in 4 to 6weeks still nothing.
As long as you offer them contacts and sign up that is where the client service will end.
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Replies (2)
Platinum Life's replyOfficial
22 Aug 2022, 11:26Dear Natalie
I have received your review and have followed up. I would like to provide some feedback from our side
Kindly note that you were nominated for a promotional gift. A R600 voucher was sent out via SMS as promised on the 19th of July. You also received another voucher as a thank you, after referring your friends and family members. I will arrange for these to be resent through again so please keep an eye out
You contacted us on the 12th of August 2022 to query information on your policy documentation that was sent out via email in July. Our team was able to address your query and assist. I have arranged for another policy to be sent out via email
Please let me know if there is anything we can assist with. Our team is always willing and eager to help
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have followed up. I would like to provide some feedback from our side
Kindly note that you were nominated for a promotional gift. A R600 voucher was sent out via SMS as promised on the 19th of July. You also received another voucher as a thank you, after referring your friends and family members. I will arrange for these to be resent through again so please keep an eye out
You contacted us on the 12th of August 2022 to query information on your policy documentation that was sent out via email in July. Our team was able to address your query and assist. I have arranged for another policy to be sent out via email
Please let me know if there is anything we can assist with. Our team is always willing and eager to help
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply22 Aug 2022, 11:26
Official
Dear Natalie
I have received your review and have followed up. I would like to provide some feedback from our side
Kindly note that you were nominated for a promotional gift. A R600 voucher was sent out via SMS as promised on the 19th of July. You also received another voucher as a thank you, after referring your friends and family members. I will arrange for these to be resent through again so please keep an eye out
You contacted us on the 12th of August 2022 to query information on your policy documentation that was sent out via email in July. Our team was able to address your query and assist. I have arranged for another policy to be sent out via email
Please let me know if there is anything we can assist with. Our team is always willing and eager to help
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have followed up. I would like to provide some feedback from our side
Kindly note that you were nominated for a promotional gift. A R600 voucher was sent out via SMS as promised on the 19th of July. You also received another voucher as a thank you, after referring your friends and family members. I will arrange for these to be resent through again so please keep an eye out
You contacted us on the 12th of August 2022 to query information on your policy documentation that was sent out via email in July. Our team was able to address your query and assist. I have arranged for another policy to be sent out via email
Please let me know if there is anything we can assist with. Our team is always willing and eager to help
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
's updateReviewer Update
25 Aug 2022, 17:22Good day
I signed up as client and was said for that i will be receiving a R600 voucher. After my policy was approved an addional thank you voucher was given.
Fast forward a few weeks i got a call to to nominate 56 friends for a complimentary gift and for that i was rewarded.
I am happy with everything i bought thus far but so for everything got i did something in return yet people brag on social media they get free gifts without signing up and decling offers for policy's meanwhile none of my nominated candidates promises was honored.
I can recall before my signup i received multiple calls being promised same promo offers untill i signed up.
Let me also make it clear that i signed up after requesting a consultant call me.
My relationship with Platinum is not about freebies but merely about the promises not being fulled and it makes me wonder if i will have issues with my policy going forward.
Ps. Thank you for resending me my voucher codes. I have already made use of them as i have been a Isabella fan for years.
Kind Regards
Natalie
I signed up as client and was said for that i will be receiving a R600 voucher. After my policy was approved an addional thank you voucher was given.
Fast forward a few weeks i got a call to to nominate 56 friends for a complimentary gift and for that i was rewarded.
I am happy with everything i bought thus far but so for everything got i did something in return yet people brag on social media they get free gifts without signing up and decling offers for policy's meanwhile none of my nominated candidates promises was honored.
I can recall before my signup i received multiple calls being promised same promo offers untill i signed up.
Let me also make it clear that i signed up after requesting a consultant call me.
My relationship with Platinum is not about freebies but merely about the promises not being fulled and it makes me wonder if i will have issues with my policy going forward.
Ps. Thank you for resending me my voucher codes. I have already made use of them as i have been a Isabella fan for years.
Kind Regards
Natalie
's update25 Aug 2022, 17:22
Reviewer Update
Good day
I signed up as client and was said for that i will be receiving a R600 voucher. After my policy was approved an addional thank you voucher was given.
Fast forward a few weeks i got a call to to nominate 56 friends for a complimentary gift and for that i was rewarded.
I am happy with everything i bought thus far but so for everything got i did something in return yet people brag on social media they get free gifts without signing up and decling offers for policy's meanwhile none of my nominated candidates promises was honored.
I can recall before my signup i received multiple calls being promised same promo offers untill i signed up.
Let me also make it clear that i signed up after requesting a consultant call me.
My relationship with Platinum is not about freebies but merely about the promises not being fulled and it makes me wonder if i will have issues with my policy going forward.
Ps. Thank you for resending me my voucher codes. I have already made use of them as i have been a Isabella fan for years.
Kind Regards
Natalie
I signed up as client and was said for that i will be receiving a R600 voucher. After my policy was approved an addional thank you voucher was given.
Fast forward a few weeks i got a call to to nominate 56 friends for a complimentary gift and for that i was rewarded.
I am happy with everything i bought thus far but so for everything got i did something in return yet people brag on social media they get free gifts without signing up and decling offers for policy's meanwhile none of my nominated candidates promises was honored.
I can recall before my signup i received multiple calls being promised same promo offers untill i signed up.
Let me also make it clear that i signed up after requesting a consultant call me.
My relationship with Platinum is not about freebies but merely about the promises not being fulled and it makes me wonder if i will have issues with my policy going forward.
Ps. Thank you for resending me my voucher codes. I have already made use of them as i have been a Isabella fan for years.
Kind Regards
Natalie